Job Summary

Department You will be part of Supply Chain Execution, Africa Region Senior Order Execution Specialist. Manages end-to-end spare parts order execution, ensuring timely delivery, process compliance, and customer satisfaction. Manages aftermarket projects for mining customers through cross-functional coordination, order execution, and customer engagement.

Responsibilities

- Own the order handling process for standard spare parts from receipt of purchase order to delivery and invoicing

- Validate customer orders against proposals and ensure all required information is available for order entry

- Accurately enter orders in ERP/CRM systems and track their progress through to fulfillment

- Monitor lead times, material availability, and production schedules to ensure on-time delivery (SIFOT/DIFOT)

- Coordinate with Procurement, Planning, and Logistics to ensure smooth execution of each order

- Communicate proactively with customers regarding order confirmations, delivery schedules, and any delays

- Ensure compliance with export control, documentation, and invoicing requirements

- Handle changes, cancellations, and urgent order escalations efficiently and professionally

- Collaborate with Customer Relations and Sales to follow up on overdue receivables when required

- Manage customer communication, order status updates, escalations, and issue resolution

- Prepare and maintain revenue, order intake, backlog, and delivery performance reports

- Arrange and facilitate customer meetings, reviews, and follow-up actions

- Collaborate closely with key Russian-speaking customers and stakeholders, leveraging Russian language proficiency to support business operations and customer satisfaction

- Document and close orders in alignment with internal policies and ensure traceability of records

- Cross-Functional Collaboration: Work closely with customer, sales, procurement, logistics & Engineering to ensure timely execution of orders

- Observes and executes all job responsibilities in accordance with established company policies, procedures, and FLS standards





- Implements improvements to team business processes

- Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities

Requirements

- You are a Global Business Engineer or have a comparable background.

- Your previous career has provided you with experience within the cross field of proposal/ order execution /customer relations.

- You are used to foreseeing and solving potential problems.

- You are proactive and have a structured approach to your tasks, enabling you to handle several cases at a time.

- You have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds.

Qualifications

- Bachelor's degree in engineering.

- Additional certifications in Supply Chain, Customer Service, Logistics, or ERP systems are considered an asset.

- 8+ years of experience in Order Execution, Order Management, Customer Service, Supply Chain within industrial, manufacturing, mining, or aftermarket service environments.

- Proven experience managing end-to-end order fulfillment from order receipt through delivery and invoicing.

- Experience coordinating with cross-functional teams across multiple countries and time zones.

- Strong customer-facing experience, including managing key accounts and conducting customer meetings.

- Solid understanding of order management, supply chain and customer service processes.

- Proficiency in ERP systems (Microsoft Dynamics 365, Oracle or similar).

- Advanced skills in Microsoft Excel and reporting tools such as Power BI.

- Ability to analyze order backlogs, delivery performance, revenue, and operational KPIs.

- Strong communication, stakeholder management, and problem-solving skills.

- Fluent in English, with the ability to support customer communications, meetings, and business reviews.

Technical Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Order Execution Specialist (Chennai)
🏢 Flsmidth
📍 Chennai