SugarFit, started in 2021, helps people manage and reverse Type 2 and Pre-Diabetes with a personalized approach. The company is backed by Cure.fit, Tanglin Venture Partners, and
Endiya Partners, with $20M+ funding, and is growing quick in the health-tech space.
Role Overview
We are looking for an Operations Associate who can manage day-to-day operations,
communicate with users, and ensure everything runs smoothly. This role requires good communication, problem-solving skills, and the ability to handle multiple tasks.
Key Responsibilities (KRAs & KPIs)
- Lead & booking operations – tracking leads, bookings, payments, cancellations, and drop-offs
- Slot & sample collection operations – ensuring scheduled collections happen and identifying pending/failed collections
- Report operations – tracking report generation TAT and pending reports
- Customer follow-ups – managing callbacks, reschedules, failed collections and unresolved cases
- Funnel monitoring – identifying leakage at each stage and driving closures
- Daily MIS & reporting – maintaining operational dashboards, SLA tracking and performance reporting
- Team handling - should able to handle a team
Key Requirements
● 3 - 6 years of experience in operations or similar role
● Good communication and coordination skills
● Ability to manage multiple tasks
● Comfortable working in a fast-paced environment
● Problem-solving mindset with attention to detail