Role &

Responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to:

• Manage end-to-end V-KYC assignment and ensure timely completion of customer verification.

• Verify customer identity and documents through video interaction as per regulatory guidelines.

• Perform quality checks on V-KYC cases to ensure accuracy, compliance, and completeness.

• Handle priority V-KYC cases with strict adherence to TAT and quality standards.

• Coordinate with customers through email for VKYC scheduling and completion.

• Monitor pending, rejected, and incomplete V-KYC cases and take necessary follow-up actions.

• Prepare and maintain MIS reports for V-KYC performance, productivity, and management review.

• Coordinate with FRM, Product, Customer Service, and other stakeholders for smooth processing.

• Resolve customer and internal team queries related to V-KYC promptly and effectively.

• Participate in team meetings to review performance, address challenges, and implement process improvements.

Applicants should possess the following attributes:

• Strong understanding of V-KYC processes, customer verification workflows, and regulatory requirements.

• Good knowledge of MIS reporting, dashboards, and data analysis (Excel, reporting tools, etc.).





• Ability to manage high-volume V-KYC operations with prioritization and strict turnaround timelines (TAT).

• Robust attention to detail for quality checks, document verification, and customer data validation.

• Proficiency in using V-KYC platforms, CRM systems, operational tools, and communication channels (email).

• Excellent coordination and stakeholder management skills across Sales, Operations, Customer Service, and Compliance teams.

• Effective communication skills (written & verbal) for query handling, and stakeholder coordination.

• Problem-solving mindset with the ability to identify discrepancies, resolve verification issues, and ensure smooth processing.

• Basic knowledge of customer onboarding, KYC regulations, and compliance requirements.

• Strong organizational and multitasking abilities to handle multiple V-KYC cases simultaneously.

• Familiarity with audit processes, documentation standards, and regulatory guidelines related to customer verification.

• Ability to work in shift-based environments while maintaining productivity, quality standards, and service levels.

BOBCARD is a Non-Deposit Accepting Non–Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.

The company’s core business is credit card issuance.

📌 Senior. Officer/Officer - VKYC Checkers (Navi Mumbai)
🏢 BOBCARD
📍 Navi Mumbai