Key highlights of the role are listed below:

The Position will be responsible for driving business insights, coordinating with cross-functional stakeholders (UW, Card Issuance, CRM, etc.), and enabling data-driven decision-making across zonal and regional teams. The role requires strong analytical capabilities and expertise in Excel to monitor performance and support strategic initiatives.

Stakeholder Management & Coordination

- Act as a central point of coordination between key stakeholders such as:
- Underwriting (UW)
- Card Issuance Teams
- CRM and Customer Experience Teams

- Collaborate closely with Zonal and Regional leaders to ensure alignment on business objectives.
- Facilitate smooth communication and resolution of operational and analytical issues.

Business Analysis & Reporting

- Analyze business performance metrics, identify trends, and provide actionable insights.
- Prepare regular MIS reports, dashboards, and performance trackers for leadership review.
- Monitor key business KPIs related to acquisition, activation, retention, and portfolio performance.

Data Management & Insights

- Utilize advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, dashboards, data modeling) to analyze large datasets.
- Translate raw data into meaningful business insights and recommendations.




- Identify process gaps and suggest data-driven improvements.

Cross-functional Collaboration

- Work with multiple internal departments to streamline processes and improve efficiency.
- Support implementation of recent initiatives and track their performance post-launch.

Performance Tracking & Strategy Support

- Assist in setting targets and tracking achievement across regions.
- Provide analytical support for business planning, forecasting, and strategy development.

Applicants should possess the following attributes:

- Strong analytical and problem-solving skills
- Excellent proficiency in Microsoft Excel (advanced level mandatory)
- Ability to interpret complex data and present insights clearly
- Strong stakeholder management and communication skills
- High attention to detail and ability to manage multiple priorities

BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non–Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.

The company’s core business is credit card issuance.

📌 Senior Officer/Officer – Business MIS (Mumbai)
🏢 BOBCARD
📍 Mumbai