Senior Manager - People Excellence (HR Transformation)

Location - Gurgaon

About Urban Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience.

To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

People Excellence runs the operating backbone of People Success, for a full time workforce and a large contractual workforce across India and international markets.

This is the transformation seat in that team. As UC scales, how the People function plans, measures and delivers has to be rebuilt around systems, automation and AI rather than manual effort. Owning that shift is the job.

You will run it as a portfolio of projects: rebuilding how the company plans manpower and cost, automating work that today takes days, putting real analytics behind People decisions, redesigning core employee processes, and preparing the organisation for regulatory change. Each one is yours from diagnosis through design to adoption.

The role reports to the Director, People Excellence, and works closely with the CHRO and business leadership.

Why this role is different

Real problems, owned end to end, with high impact and visibility. You pick what matters, build the case, and see it through to adoption.

What you'll do:

- Own the transformation roadmap for People Excellence: diagnose where the function loses time,



accuracy or credibility, build the business case, and sequence the work by impact
- Lead the automation and AI charter end to end, from problem definition and solution design through build with internal tech teams or vendors to adoption on the ground
- Redesign core People processes around the experience they should deliver rather than the way they currently happen, and drive the change management that makes a redesign stick
- Own People analytics: the dashboards, metric definitions and data that leadership actually makes decisions on
- Drive workforce and cost planning: the annual AOP, monthly budget versus actual analysis, and the manpower models behind both
- Run the mid-year and annual performance management cycles for the organisation, working with People Success leadership
- Lead regulatory change readiness, starting with the new labour codes, translating legislation into process alongside consultants and internal legal
- Do the analysis yourself. This is a hands-on role: you will pull the data, build the model and write the recommendation rather than briefing someone else to
- Own data accuracy across People systems, defining the controls that make HR data trustworthy for the People Success partners who rely on it day to day, and for Finance, leadership and auditors

What we'll need:

- MBA with 4-5 years of experience in HR transformation, HR operations, project management, analytics or automation




- Ownership of cross-functional projects end to end, with outcomes you can point to
- Strong problem solving: able to break an open-ended problem down, and comfortable working with data to get to the answer
- Comfort with ambiguity, and the judgement to choose what matters when everything looks urgent
- Ability to influence without authority, across Finance, Tech, Legal and business teams
- Hands on with Microsoft Excel and Google suite; experience with HRMS platforms (Darwinbox a plus) and a real appetite for applying AI tooling to operational problems
- Strong written and verbal communication, and the presence to hold a room with senior stakeholders
- Super organized yet agile to adapt to UC's way of working

Folks you will work with:

We understand that the people you work with and learn from is the single most important determinant of how much you enjoy working at a place. In fact, this defines the culture in many ways. Here is a list of UC folks you can expect to work with and collaborate with:

- Utkarsh Bindal, VP: Ex. Airtel, Bira91, MDI
- Chetna Wadhwa, Director: Ex. Rivigo, MDI, DCE

What can you expect:

- A great work environment with massive ownership and growth opportunities - we hire folks for a career chance, not just the role.
- Energy and hustle of a startup with processes and depth of a big organization
- Expect to work with people you can learn from and are invested in your growth

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

📌 Senior Manager - HR Transformation (Gurugram)
🏢 Urban
📍 Gurugram