About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply

: Responsible for managing the Distributions Service Delivery & Operations function. This role involves strategic leadership, operational oversight, stakeholder management, MIS Dashboarding and regulatory compliance. The candidate will drive efficiency through process automation and re-engineering initiatives to enhance function quality and ensure regulatory compliance & reporting.

Key Responsibilities

- Own and lead end-to-end Distribution Service Delivery & Operations w.r.t daily MIS, regulatory and compliance reporting - ensuring operational excellence, service quality, compliance, and SLA adherence.
- Drive process governance, standardization, continuous improvement, and operational controls across all distribution and onboarding journeys.
- Take overall ownership of regulatory governance, compliance requirements, internal controls, audit readiness, and timely closure of observations.
- Ensure adherence to IRDAI guidelines, internal policies, risk management frameworks, and regulatory requirements.
- Lead distribution onboarding, seller hierarchy management, servicing operations, and stakeholder engagement across functions.
- Own business requirement gathering, BRDs, process documentation, testing, UAT,



and technology implementation initiatives.
- Identify process gaps and drive digitization, automation, and transformation initiatives using Excel, VBA, Python, AI, and smart tools.
- Monitor operational KPIs, service delivery metrics, productivity, quality, TAT, and First Time-Right (FTR) performance.
- Provide leadership for issue resolution, escalation management, defect management, and cross-functional coordination.
- Prepare and review MIS, dashboards, governance reports, risk reviews, and management updates for senior leadership.
- Lead, mentor, and develop high-performing teams through effective performance management, coaching, succession planning, and building capability.
- Partner with Business, Distribution, Technology, Compliance, Audit, Risk, HR, and senior management to deliver strategic business objectives.

Drive a strong culture of accountability, ownership, compliance, customer focus, and continuous improvement.

Key competencies/skills required

- MIS Reporting, Dashboarding & Data Analysis using Advance Excel
- Automation using AI / VBA, Macros, Python, PowerBI / Power Querry
- Business Requirement Gathering, BRD Preparation & Process Documentation
- Testing, UAT Coordination & Defect Management
- Life Insurance compliances, Distribution Operations & Seller Onboarding
- Process Management, Operational Controls & Continuous Improvement
- - Strong Analytical, Problem-Solving & Root Cause Analysis Skills
- Stakeholder Management & Cross-Functional Collaboration
- Effective Verbal & Written Communication
- Team Leadership, People Development & Escalation Management
- Strategic Thinking with Strong Operational Acumen




- Team Player with a Collaborative and Growth Mindset

Measures of Success

- Achievement of business SLAs, operational KPIs, compliance metrics, and strategic objectives.
- Strong regulatory compliance, audit outcomes, and governance effectiveness with minimal observations.
- Improved onboarding TAT, quality, productivity, and First-Time-Right (FTR) percentage.
- Successful implementation of automation, digitization, and process transformation initiatives.
- Reduction in operational risks, control gaps, defects, and stakeholder escalations.
- Improved operational efficiency, data accuracy, and control effectiveness.
- High-performing teams with robust productivity, engagement, and capability development.
- Positive stakeholder feedback and effective collaboration across functions.
- Timely delivery of projects, technology initiatives, and business commitments.
- Continuous improvement through analytics-driven insights and governance reviews.

Key Relationships (Internal)

- Distribution Team
- MIR/ Reporting Team (BIIG)
- Compliance & Legal Team
- Human Resources (HR)
- Finance Team
- Operations Team
- IT/ Digital Team/Data Management team
- Internal Audit Team

Key Relationships (External)

- Agents / Sellers
- Regulatory Authorities
- Vendors

Educational Background:
- Graduate/Postgraduate in Operations Management, Business Administration, or related field.

Experience

- Minimum 7-8 years of prior experience in a team and process management role within a large, complex organization
- Proven track record of leading projects and digital transformation initiatives.
- Demonstrated success in managing high volume operations processes.
- Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.
- Experience in stakeholder management, compliances, internal & external audits

State: Home Office

Branch: Gurugram -90C

Department: Finance

Function: Finance - Distributions Service Delivery & Operations

Posted On: 21-Sep-2026

📌 Senior Manager - Distributions Service Delivery & Operations (India)
🏢 AxisMaxlife
📍 India