1. Client Acquisition &
- Sales (Sourcing)

- Territory Mapping: Identifying potential villages, slums, or semi-urban areas where the MFI’s target demographic resides.

- Pitching Products: Explaining loan products (e.g., income-generating loans, agriculture loans, sanitation loans) to potential clients, ensuring they understand the interest rates, EMI structures, and terms.

- Group Formation: For group lending models, the officer helps organize individuals into Self-Help Groups (SHGs) or Joint Liability Groups (JLGs) where members act as guarantors for one another.

1. Pre-Loan Processing &
- Verification

- KYC Collection: Gathering and verifying basic documentation (Aadhaar, PAN, voter ID, bank details) from applicants.

- House &
- Business Visits:

Conducting physical inspections of the applicant’s home and workplace to assess their actual living conditions, business viability, and capacity to repay.

- Conducting CGT &

- GRT:

Running Compulsory Group Training (CGT) to educate borrowers on MFI policies, followed by a Group Recognition Test (GRT) alongside a branch manager to finalize loan approval.

1. Collections &
- Repayment Management

- Center Meetings: Organizing and leading weekly, bi-weekly,



or monthly center meetings in the villages to collect EMIs simultaneously from all group members.

- Cash Handling &
- Digital Adoption:

Collecting physical cash, issuing receipts, and increasingly, educating and migrating rural clients to digital payment methods (UPI, Aadhaar-enabled payment systems).

- Managing Delinquencies (Overdue Accounts): Following up immediately with borrowers who miss a payment. If a member defaults, the officer must leverage the group's joint liability to recover the funds through peer pressure or restructuring.

1. Relationship Management &
- Reporting

- Customer Service: Acting as the single point of contact for clients facing business hardships, needing top-up loans, or requesting account closures.

- Daily Reporting: Updating the Branch Manager at the end of each day with cash collection tallies, new sourcing numbers, and reports on any defaulting groups.

- Audit Compliance: Ensuring all paperwork, registers, and group meeting logs are strictly maintained according to RBI guidelines to pass internal and external audits.

Pay: ₹16,000.00 - ₹22,000.00 per month

Advantages

- Cell phone reimbursement

- Paid sick time

- Provident Fund

Work Location: In person

📌 Senior Loan Sales Officer (Dindigul)
🏢 Satin Creditcare Network
📍 Dindigul