The Senior Learning & Development Co-Ordinator provides operational, systems and administrative support across all learning and development activities.
The role ensures learning programmes, systems, reporting and learner administration are delivered efficiently and accurately, providing an excellent experience for learners, managers and stakeholders. It plays a key role in maintaining learning governance, supporting programme delivery and enabling the wider Learning & Development function to operate effectively.
Reporting into the Head of Learning & Development, this role is a trusted operational partner, ensuring learning activities are coordinated, compliant and data driven.
Key Responsibilities
Learning Administration & Coordination
- Coordinate learning activities, including course bookings, scheduling, learner communications and event logistics.
- Manage training calendars and ensure learning activities are delivered efficiently and on time.
- Maintain accurate learner records, attendance information and completion data.
- Support the administration of both virtual and face-to-face learning programmes.
- Act as the first point of contact for learning-related queries.
Apprenticeship Administration
- Provide administrative support for apprenticeship programmes, including learner onboarding, documentation and record management.
- Maintain apprentice records and support compliance requirements.
- Liaise with providers, learners and managers to ensure programme administration is completed accurately and on time.
- Support reporting relating to apprenticeship activity and funding.
Systems & Data Management
- Maintain learning systems and learning records, ensuring data quality and integrity.
- Support user management, course administration and system updates.
- Ensure learning information is accurate, accessible and compliant with organisational requirements.
- Support testing and implementation of system improvements where required.
Reporting & Insights
- Produce regular reports and dashboards on learning activity, participation and completion.
- Monitor learning data and identify trends, gaps and areas for improvement.
- Support the preparation of management information for stakeholders and leadership teams.
- Ensure reporting is accurate, timely and aligned to business requirements.
Supplier & Financial Administration
- Raise purchase orders and manage learning-related invoices where needed.
- Support supplier administration and maintain accurate records.
- Track expenditure against learning budgets and report on spending activity.
- Assist with procurement and onboarding of learning providers where required.
Learning Governance & Continuous Improvement
- Support audit, compliance and governance requirements relating to learning activity.
- Ensure processes, records and documentation are maintained to a high standard.
- Identify opportunities to improve learning administration, reporting and ways of working.
- Contribute to continuous improvement initiatives across the Learning & Development function.
Required Skills & Experience
Essential
- Experience providing administration or coordination support within HR, Learning & Development or a similar function.
- Strong organisational and planning skills.
- Excellent attention to detail and data accuracy.
- Experience producing reports and managing information.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Office, Excel and business systems.
Desirable
- Experience supporting apprenticeship programmes.
- Experience using learning management systems.
- Experience supporting supplier or financial administration.
- Understanding of learning and development processes and practices.
- Power BI
Behaviours & Competencies:
- Highly organised and detail oriented.
- Proactive and customer-focused approach.
- Robust problem-solving skills.
- Collaborative working style.
- Adaptable and responsive to changing priorities.
- Commitment to delivering excellent service and learner experience.
📌 Senior L&D Coordinator (India)
🏢 CACI
📍 India