Company Description Customer Analytics, LLC is a software solutions provider with over 20 years of experience helping clients solve complex business problems through customized technology. The company focuses on bridging the gap between strategic vision and practical execution by delivering high-quality solutions on time and within budget.

Customer

Analytics builds and operates robust technical teams skilled in a wide range of technologies. Its client base includes global leaders across Retail, Supply Chain Management, Manufacturing, B2B, Education, Consumer Goods, and Health Care. Areas of expertise span Machine Learning, analytical modeling, enterprise software development, data warehousing, business intelligence, mobile, IoT, quality assurance, IT security, and IT service management.

Role Description The Senior HRIS Analyst is a full-time, hybrid role based in Chennai, with the flexibility to work from home part of the time. This role is responsible for managing and optimizing Human Resources Information Systems, including configuration, maintenance, and troubleshooting to support HR operations. The analyst will oversee data integrity and reporting, develop dashboards and analytics, and provide insights to support workforce planning and decision-making.

Day-to-day activities include collaborating with HR and business stakeholders to understand requirements, streamline HR processes, manage employee data and benefits-related information, and ensure compliance with relevant policies. The role also involves leading system upgrades and enhancements, coordinating with IT and vendors,



training end users, and documenting processes and best practices.

Key responsibilities

- Act as system administrator across both platforms — configuration, business processes and workflows, security roles and permissions, foundation and org data
- Own the integrity of core HR data; define and run audit routines, controls and reconciliation processes
- Manage the BAU change backlog — assess requests, configure, test and release changes through proper change control
- Own the annual and cyclical calendar in system: comp review, performance cycles, absence and leave setup, year-end activities
- Own reporting and analytics delivery — build and maintain reports, dashboards and data extracts for HR, Finance and leadership
- Manage integrations and interfaces with payroll, finance, benefits and downstream systems; resolve failures and exceptions
- Manage release cycles, vendor escalations and support tickets with the platform providers
- Provide guidance, quality review and escalation support to HRIS colleagues (no formal line management required)

Requirement

- Proven administrator-level experience in both Workday HCM and SAP SuccessFactors — configuration, security, workflows, not end user only
- Strong operational HRIS background running BAU support, change and data governance
- Confident owning integrations, interfaces and downstream system impacts
- Experience acting as SME for system testing and UAT
- SuccessFactors module certification
- Exposure to HR system migration or platform change
- Vendor / SI management experience

📌 Senior HRIS Analyst (Chennai)
🏢 Customer Analytics
📍 Chennai