Role Summary

An established team member with advance knowledge and experience that leads complex investigation and remediation for critical production service disruptions and/or service enhancements. Leads small, well defined technical projects focusing on cross functional collaboration. Acts as mentor for junior analysts. Identifies opportunities for process and continuous improvement.

Experience 2+ years for Bachelo-2 years for Masters

- Supports day to day operations in 24x7 production or equivalent environments.

- Provides technical assessments or feedback to team.

- Participates in cross functional projects or initiatives with demonstration of individual delivery.

- Leads investigations and remediations for high impacting service disruptions.

Bachelors degree, Masters degree or equivalent experience. Technical degree preferred. A+ Certification or equivalent CompTIA Net+ or equivalent AWS Associate

Functional/ Technical Skills

- Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.

- Researches precedents and known solutions for complex problems. Recommends solutions to prevent reoccurring problems.

- Implements solutions and ensures effective resolution using standard practices and previous experiences, escalating troubleshooting if needed.

- Broad knowledge of infrastructure services.

- Understands the concepts of managing infrastructure with code.

- Able to configure or operate cloud infrastructure through automation or code.

- Understands moderately complex systems.

- Has a deep understanding of observability and operational tools including interacting using Infrastructure as Code.

- Tests and monitors their own code.

- Has moderate strength in at least one language.

- Is familiar with simple API and data access patterns and integration.





- Understands software development theory and design.

- Proficient developing in continuous deployment and integration environments.

- Understands how team goals fit a business need.

- Investigates critical incidents and drafts concise, balanced, and evidence-based reports on findings.

- Leads improvements of chronic issues or product opportunities through data analysis by partnering with key stakeholders.

- Leads actions around improving customer and employee satisfaction, and supports the data collection and analysis process.

- Gathers pertinent information and provides guidance about a problem by analyzing data and patterns and identifying underlying issues.

- Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed.

- Collaborates and leads investigations with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.

- Participates in development of information technology and infrastructure projects.

- Develops/maintains support documentation for use by all levels of support personnel.

- Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues.

- Detects complex patterns (a figure, object, a word, or sound) that are hidden in other distracting material to understand opportunities for improving services and/or products.

- Breaks down complex information (e.g., legal, operational risk, and regulatory data)



into understandable terminology and actionable concepts.

- Uses technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.

- Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language.

- Reports clearly on current work status.

- Asks challenging questions when empowered to do so.

- Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues.

- Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes.

- Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made.

- Leverages an advanced knowledge of statistical concepts to identify data variances and offer solutions.

- Identifies areas where efficiency and process improvement are needed within their own work area.

- Develops the business functions, standards, and procedures.

- Able to articulate and present process improvement ideas to the wider business.

- Applies current ideas or approaches to own work to enhance outputs.

- Collaborates with team members to co-develop and solve problems.

- Proactively reaches out to meet peers across environment and collaborates to solve problems.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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