Duties/Responsibilities

- You will communicate with customers and business partners over the phone and chat, guiding them through product listings, pricing, offers, and checkout on our e-commerce platform.

- You will be the first point of contact to enhance inbound sales for a high-volume online marketplace (Amazon-like website), handling product inquiries, order placement, and payment-related queries.

- You will plan and execute daily and monthly sales targets through upselling, cross-selling, and bundling of products.

- You will assist customers with order tracking, returns/exchanges, cancellations, refunds, and delivery-related concerns to ensure a smooth post-purchase experience.

- You will handle escalations professionally, aiming for first-call resolution and high customer satisfaction (CSAT) scores.

- You will relay customer feedback, competitor pricing insights, and market trends to the organization to improve the overall shopping experience.

- You will collaborate with logistics, catalog, and payments teams to resolve customer issues quickly.

Required Skills/Abilities

- 12 years of Tele-Sales / Inbound Sales experience, preferably in e-commerce, marketplace, or online retail (Amazon, Flipkart, Myntra, or similar background preferred).

- You love speaking with new people over the phone and enjoy solving customer problems.





- You have excellent communication skills in Hindi and English (additional regional languages are a plus).

- You are a start-up enthusiast and understand what it takes to be part of a young, fast-growing team.

- You are tech-savvy with hands-on experience using CRM tools, order management systems (OMS), and Google Applications (Sheets, Docs, Gmail).

- Familiarity with e-commerce platforms, payment gateways, and logistics/shipping workflows is a strong plus.

- You can multitask efficiently across calls, chats, and backend order systems while maintaining accuracy.

- You are comfortable working in a rotational shift-based environment with a 6-day work week (including weekends, as is typical in e-commerce).

Education and Experience

- Graduate in any discipline.

- 12 years of relevant experience in inbound sales, customer support, or tele-sales within an e-commerce or D2C workplace.

What We Offer

- Industry-best incentive program tied to sales performance.

- Smart colleagues with an ambient, fast-paced office environment.

- Performance-based incentives and clear growth path within a scaling e-commerce team.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive - Outbound Sales (Bengaluru)
🏢 Treebo Hotels
📍 Bengaluru