Role Description The Senior Customer Support role is a full-time, on-site position based in Patna. The role involves managing client communications, responding to inquiries, and ensuring timely updates on case progress through phone, email, and in-person interactions.

The Senior Customer

Support professional will handle customer issues, coordinate with legal staff to gather information, and provide clear explanations of processes and next steps. Day-to-day tasks include maintaining accurate records, monitoring client satisfaction, escalating complex concerns to appropriate team members, and supporting basic technical and administrative aspects of client management systems. This role requires a proactive approach to service, attention to detail, and a commitment to maintaining confidentiality and professionalism.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with experience managing client relationships and resolving concerns.
- Excellent Interpersonal Skills, including clear communication, active listening,



and the ability to interact respectfully with diverse clients.
- Technical Support capabilities, including comfort with office software, communication tools, and basic troubleshooting of systems used for client management.
- Analytical Skills to understand client issues, interpret information, and support effective problem-solving and decision-making.
- Previous experience in a client-facing role, preferably in legal, professional services, or a similarly structured environment.
- Ability to work on-site full-time in Patna, manage multiple tasks, and prioritize under time-sensitive conditions.
- Robust written and verbal communication skills in English; knowledge of local languages is an advantage.
- Minimum of a bachelor’s degree in any discipline; education or training related to law, business, or customer service is beneficial.

📌 Senior Customer Support (Patna)
🏢 Lawist Shubham Kumar
📍 Patna