Role & responsibilities

Customer Interface & Naval Coordination

- Serve as the primary coordination point between the Company and the Indian Navy,

Indian Coast Guard, Defence Shipyards, and associated agencies.
- Facilitate smooth communication between customers and internal stakeholders.
- Assist internal teams in understanding customer expectations, operational requirements, and service conditions.
- Support customer meetings, technical discussions, inspections, trials, and programme

reviews.

Requirements Management

- Interpret operational, maintenance, and technical requirements received from customers.
- Translate customer feedback and operational inputs into actionable engineering and programme requirements.
- Ensure customer requirements are clearly communicated to Design, Production, Quality, and Project teams.
- Track closure of customer observations and action items.

Programme Coordination

- Coordinate activities across Design Engineering, Quality Assurance, Production, Supply Chain, Project Management, Integration & Testing, and Commissioning teams.
- Monitor programme progress and identify execution bottlenecks.
- Facilitate cross-functional coordination to improve programme efficiency and responsiveness.
- Support planning and execution of major programme milestones.

Product & Lifecycle Support





- Provide user and maintainer perspectives during product development and improvement activities.
- Support Product Life Support initiatives including maintenance planning, spares provisioning, upgrades, and technical support.
- Assist in development of maintenance documentation, operating procedures,

troubleshooting guides, and training material.
- Support defect investigations and root cause analysis activities.

Trials, Testing & Acceptance

- Coordinate customer participation during FAT, HAT, SAT, harbour trials, sea trials, and

acceptance activities.
- Support preparation for inspections, demonstrations, and technical evaluations.
- Assist internal teams in addressing customer observations and technical concerns.
- Ensure timely closure of trial and inspection observations.

Knowledge & Process Development

- Guide internal teams on Naval procedures, documentation requirements, approval

processes, and customer expectations.
- Develop institutional knowledge regarding customer processes, maintenance

philosophies, and operational practices.
- Support development of customer engagement and lifecycle support strategies.
- Promote customer-centric thinking across the organization.

📌 Senior Customer Relationship Manager (Mumbai)
🏢 Lloyds Steels
📍 Mumbai