Position: Senior Consultant/Manager - Banking Transformation (Domestic), Mumbai

Department: Consulting Experience: 3 to 7 years Job Type: Full Time Number of Positions: 3 Location: Mumbai

Skills set

Banking Transformation, Indian Banking, Business Process Re-engineering, Lending and Libalities, CASA, Customer journey, Process Improvement, TOM, Program Management, Product Development, Consulting Services, Excellent English Communication skills, Stakeholder Management Skills

Sr Consultant - 2

Manager - 1

About the Role

We are seeking experienced banking transformation professionals to join its Business Consulting team. The role is focused on advising leading banks and financial institutions on business transformation initiatives, process re-engineering, operating model enhancement, and customer experience transformation.

We are specifically looking for professionals who have worked within Indian Banks and have led or contributed to transformation programs from a business and operations perspective, rather than purely technology implementation roles.

Key Skills

- Banking Transformation
- Liabilities Products
- Lending Process Re-engineering
- Customer Journey Mapping
- Business Process Improvement
- Target Operating Model Design (TOM)
- Stakeholder Management
- Program Management/Product Developement
- Data-driven Decision Making
- Consulting and Problem Solving
- Executive Communication

Education

- Full-time MBA / PGDM from a reputed institution
- Bachelor degree in Engineering, Commerce, Finance, Economics, or related disciplines

Preferred Background

- Experience in Indian banks,



banking consulting,Big 4/ big10 Consulting or financial services transformation.
- Exposure to transformation projects involving liabilities, lending, or customer journey redesign.
- Robust analytical and stakeholder management skills.

Key Responsibilities

Senior Consultant

- Support delivery of large-scale banking transformation engagements across retail banking and lending businesses.
- Analyze existing business processes and identify opportunities for improvement and automation.
- Assist clients in redesigning customer journeys across liabilities and lending products.
- Conduct process diagnostics, gap assessments, and target operating model design.
- Develop business requirements, transformation roadmaps, and implementation plans.
- Support stakeholder management across business, operations, risk, and technology teams.
- Prepare client presentations, steering committee materials, and executive reports.
- Track project milestones and support program management activities.

Manager

- Lead business transformation and process re-engineering engagements for banks and financial institutions.
- Manage client relationships and act as a trusted advisor to senior banking stakeholders.
- Drive end-to-end transformation initiatives across liabilities, lending operations, and customer experience journeys.




- Lead process redesign workshops and operating model transformation programs.
- Guide teams in conducting current-state assessments, future-state design, and business case development.
- Lead customer journey transformation initiatives focused on acquisition, onboarding, servicing, lending, and retention.
- Manage project governance, risks, budgets, and stakeholder expectations.
- Mentor and develop consulting teams while contributing to practice growth and business development.

Candidates must have hands-on experience in one or more of the following areas within the Indian banking ecosystem:

Liabilities Products

- CASA
- Savings Accounts
- Current Accounts
- Term Deposits
- Deposits Growth and Customer Acquisition

Lending Transformation

- Retail Lending
- Personal Loans
- Home Loans
- Business Banking Loans
- MSME Lending
- Loan Origination Process
- Credit Journey Transformation
- Lending Operations Optimization

Customer Journey & Experience Transformation:

- Customer Onboarding
- Digital Banking Journeys
- Branch Transformation
- Service Journey Redesign
- Omnichannel Experience
- Customer Lifecycle Management
- Customer Experience (CX) Programs

Business Transformation

- Business Process Re-engineering (BPR)
- Operating Model Design
- Process Excellence
- Business Transformation Programs
- Service Delivery Transformation
- Productivity and Efficiency Improvement

Additional Information

- This is Hybrid Model Working in Mumbai
- Interview Process- 2 Technical rounds

Required Qualification

Bachelor of Commerce (B.Com.) & MBA from a reputed Institute

📌 Senior Consultant/Manager - Banking Transformation (Domestic), Mumbai
🏢 AALUCKS Talent Pro
📍 Mumbai