We are looking for an experienced Senior B2B Debt Recovery professional / Team Leader to manage corporate receivables while leading a team of collection executives. The role will be responsible for achieving individual and team collection targets, managing key/high-value accounts, resolving escalations, monitoring team performance and ensuring effective recovery processes.

Key Responsibilities – B2B Debt Recovery

- while ensuring firm and effective recovery. Develop collection strategies based on customer payment behaviour and ageing.
- Manage and follow up on outstanding B2B invoices and overdue receivables.

- Handle high-value, ageing and strategically important corporate accounts.
- Contact clients through calls, emails and meetings to secure timely payments.
- Negotiate payment commitments, instalment plans and settlements within company guidelines.

- Monitor Promise-to-Pay (PTP) commitments and ensure timely payment against agreed dates.
- Handle payment disputes, billing issues, deductions, short payments and account reconciliation.

- Coordinate with Finance, Accounts, Sales, Operations and Customer Service teams to resolve collection-related issues.
- Escalate critical, disputed or long-pending accounts to management.

- Maintain accurate records of customer communication, commitments and recovery status.
- Prepare and review collection reports, ageing reports and expected collection forecasts.
- Identify high-risk accounts and take timely corrective action.

- Support reduction of DSO (Days Sales Outstanding) and improvement of overall cash flow.
- Maintain professional relationships with corporate clients

Team Leader Responsibilities

Lead, manage and motivate a team of B2B Debt Recovery Executives.

Allocate accounts, territories or portfolios among team members based on workload and priority.

Set daily, weekly and monthly collection targets for the team.





Monitor individual and team performance against collection targets.

Conduct regular team meetings to review achievements, challenges and recovery plans.

Track team members' calls, follow-ups, PTPs and actual collections.

Provide coaching, guidance and feedback to improve collection performance.

Support team members in handling difficult customers, payment disputes and escalations.

Review ageing reports and identify accounts requiring immediate attention.

Monitor broken PTPs and ensure appropriate follow-up by the team.

Conduct regular performance reviews and identify training requirements.

Ensure proper documentation and updating of CRM/collection systems by team members.

Escalate performance issues and critical customer cases to management.

Motivate the team to achieve collection targets while maintaining professional and ethical collection practices.

Develop and implement strategies to improve team productivity and recovery rates.

Share daily/weekly/monthly MIS and performance reports with management.

Ensure adherence to company policies, collection procedures and escalation processes.

Assist management in recruitment, onboarding and training of new collection executives when required.

Act as the primary escalation point between the collection team and management.

Team Performance & KPIs

Team monthly collection target achievement

Individual collection target achievement

Recovery from overdue/high-risk accounts

PTP achievement rate

Broken PTP percentage

Ageing reduction

DSO improvement

Team productivity





Dispute resolution turnaround time

Follow-up efficiency

Accuracy and timeliness of MIS reports

Team attendance, discipline and productivity

Required Skills

Solid B2B debt recovery and collection experience

Team handling and leadership skills

Excellent communication and negotiation skills

Strong follow-up and persuasion ability

Customer relationship management

Conflict and dispute resolution

Accounts receivable and ageing analysis

Escalation management

Performance management

Coaching and mentoring

Good analytical and numerical skills

Strong MS Excel and MIS reporting skills

Working knowledge of CRM/ERP systems

Ability to work under pressure and achieve collection targets

Experience & Qualification

Experience: 4–8 years of relevant experience in B2B debt recovery, corporate collections, accounts receivable or credit control, including at least 1–2 years of team-handling experience.

Qualification: Graduate in any discipline. Commerce, Finance, Business Administration or related qualifications will be an advantage.

Preferred Candidate Profile

Experience managing B2B/corporate collection accounts

Proven experience in achieving collection targets

Experience handling high-value and long-outstanding receivables

Strong team-management and leadership capability

Comfortable communicating with Finance Heads, Accounts Managers, Procurement teams and business owners

Ability to analyse ageing and develop account-wise recovery strategies

Ability to independently manage escalations and guide the team toward resolution

Strong ownership, accountability and result-oriented approach

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 SeniorB Debt Recovery Executive / Team Leader (Delhi)
🏢 Zollowup Services
📍 Delhi