Senior Analyst (Chandigarh)

Senior Analyst (Chandigarh)

24 Sep
|
eClerx
|
Chandigarh

24 Sep

eClerx

Chandigarh

- Ensure Critical Performance Metrics are met consistently

- Provide creative ideas to optimize internal metrics & ensure critical metrics are achieved

- Perform audits and quality checks

- Provide feedback to the agents on their performance

- Ensure directives from senior leadership are percolated and acted upon

- Build team spirit through group sessions, activities, and projects

- Focus on retention of staff through career mapping & guiding team members

- Advocate and follow organizational policies and procedures

- Adhere to the information security requirements

- Ensure all client deliverables met within timelines

- Ensure productivity/quality enhancement and process meets all metrics

📌 Senior Analyst (Chandigarh)
🏢 eClerx
📍 Chandigarh

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