Account Management

- Manage 50+ high-value seller accounts as the primary contact.

- Build robust relationships with founders and key decision-makers.

- Conduct regular business reviews to identify seller needs and growth opportunities.

- Track account performance (shipment volume, SOW, RTO%, NPS) and drive retention.

Seller Reactivation &

- Retention

- Reactivate dormant and churned seller accounts on a monthly basis.

- Analyze churn reasons and create retention plans with internal teams.

- Ensure continuous engagement and growth of reactivated accounts.

Cross-Sell &

- Upsell Growth

- Identify opportunities to promote additional Shiprocket solutions such as Checkout, Engage, Hyperlocal Delivery, and VAS.





- Achieve monthly cross-sell and upsell targets.

- Drive product adoption and smooth onboarding.

Escalation &

- Stakeholder Management

- Handle seller concerns related to operations and service.

- Coordinate with internal teams for timely issue resolution.

- Ensure proper escalation tracking and closure.

Commercial &

- Business Growth

- Manage pricing discussions, negotiations, and rate cards.

- Support pricing approvals through business case analysis.

- Drive shipment growth, account profitability, and collections.

📌 Seller Account Manager - Offroll (Gurugram)
🏢 Shiprocket
📍 Gurugram