- Handle inbound and outbound calls to prospective customers.
- Understand customer requirements and explain suitable loan products, eligibility, documentation and terms.
- Follow up with interested customers and convert leads into applications.
- Achieve monthly calling, lead conversion and sales targets.
- Handle customer queries and objections professionally.
- Maintain accurate customer and lead information in CRM.
- Coordinate with credit, operations and other teams for application processing.
- Maintain regular follow-up until login/disbursement as applicable.