Location

Pune

Purpose

- Will be responsible for development, delivery & support in assigned area of work.
- Monitor, track, resolve and report tickets on support activities.
- Act as a point of contact for the client for any issues that occur in assigned area of work.
- Build up knowledge in assigned areas and system understanding
- Will have to co-ordinate and communicate directly with client / business users as per the job requirements
- Customer support for issue resolution according to SLA.
- Should deliver on time & high quality development & support services.

Critical Drivers for Success

(critical factor or activity required for ensuring the success of a role)

- Incidents, Problems & Service request resolution adhering to SLA
- Implementation of system change requests and releases.
- Perform Root cause analysis & Impact assessments.
- Understanding, analysis and timely resolution of issues faced during Project Deployment/ support cycles
- Test case preparation and testing of application & change releases.
- Document day to day tasks and related processes to prepare a knowledge base of support activities
- Requirement understanding & data gathering
- Interface & Monitoring
- Perform code review and conduct quality review meetings
- Specify and document change requests (Technical specification)

Span of Control (No. of Subordinates; Direct and Indirect):

External Stakeholders involved

Internal Stakeholders involved

Areas of Responsibility: (Tick whichever is applicable)

P

Through Understanding of Incident, Problem, Change and Release management processes

P

Through understanding of application architecture, deployments, monitoring, health checks

P

Implementing the best practices and coding standards of the project.

P

Reporting for all the weekly tasks in form of accurate and detailed reports.

P

Should also work on constantly increasing the productivity of the team and reducing the waste on the other end.

P





Should inspire all the other team members, a Lead who is looked upon by all the members.

Role Specification / Entry Criteria's:

Education Required (Includes Technical Training / Licenses / Certification)

Graduate - BE/B.Sc./MCA (Science/Engg. Graduate)

Education Desired (Includes Technical Training / Licenses / Certification)

Min. Experience (in Yrs.):

4 to 6 years

Relevant Experience (in Yrs.):

4 to 6 years

Knowledge and Skills , exposure (Should have learned during the course of the job.)

Positive knowledge in all SAP PI/PO & CPI

Technical Competencies (Required)

Should possess experience in both CPI & PI/PO Development and Operation Support

Desirable Experience on AMS projects and is aware of the Service processes of AMS Incident Mgt., Service Request Mgt., Problem Mgt., SLM

Should have experience in PO monitoring, able to support SPS upgrade activity/certificate monitoring/IDOC/Message monitoring

Experience in developing & Support inbound and outbound interfaces to / from the cloud to On-Premise and Cloud instances of SAP Products.

Experience in defining custom iFlows,local & exception sub-processes,exception handling

Expertise in handling various integration adapters in SAP PO & CPI (SFSF, ODATA, SFTP, IDOC, SOAP, HTTP, Process Direct, REST Adapters) to exchange messages between sender and receiver

Able to handle CPI exceptions, employ error notification strategies, utilize data persistence techniques, and implement retry mechanisms

Knowledge on developing/debugging value mapping and Groovy and using it in iFlow

Experience in handling different data conversions like JSON to XML, CSV to XML, etc.

Experience in using various CPI pallet options (integration patterns message transformations, enricher, splitter, etc.)

Experience in SAP BTP in handling security artifacts, encryption, and decryption mechanisms and SSH keys

Should have prior experience in integrating SAP technologies such as PI, CPI, EDI, ALE/IDOC, RFC/BAPI, and API-based integrations

📌 SAP PI-PO (Bengaluru)
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📍 Bengaluru