Role summary

Own application-level integration troubleshooting across SAP, Salesforce, Informatica, Esker and revenue systems.

Must-have skills

- SAP interfaces, iDocs, RFCs and APIs
- Informatica or comparable integration tooling
- SAP-to-Salesforce integration
- Batch and interface-failure analysis
- Finance and order-to-cash process understanding

Key responsibilities

- Coordinate end-to-end interface resolution
- Identify source, middleware and target-system failures
- Work with retained infrastructure and vendor teams
- Support approved field, mapping and interface changes
- Maintain interface inventory and support runbooks

Project-specific requirements

- Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.
- Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
- Strong written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
- Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
- Experience estimating minor changes, supporting testing and validating production releases.
- Ability to lead cross-tower diagnosis during P1 integration incidents.

Strong capability to separate application remediation from retained infrastructure/platform ownership.

Role summary

Own application-level integration troubleshooting across SAP, Salesforce, Informatica, Esker and revenue systems.

Must-have skills

- SAP interfaces,



iDocs, RFCs and APIs
- Informatica or comparable integration tooling
- SAP-to-Salesforce integration
- Batch and interface-failure analysis
- Finance and order-to-cash process understanding

Key responsibilities

- Coordinate end-to-end interface resolution
- Identify source, middleware and target-system failures
- Work with retained infrastructure and vendor teams
- Support approved field, mapping and interface changes
- Maintain interface inventory and support runbooks

Project-specific requirements

- Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.
- Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
- Solid written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
- Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
- Experience estimating minor changes, supporting testing and validating production releases.
- Ability to lead cross-tower diagnosis during P1 integration incidents.

Strong capability to separate application remediation from retained infrastructure/platform ownership. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SAP Integration Techno-Functional Consultant (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru