- Real-time monitoring of batch processing, job scheduling, and system performance across SAP and integrated platforms
- Solid understanding of end-to-end financial processing flows and validation checkpoints
Platform & Application Familiarity
- SAP (ECC, BW, BPC) and related finance applications (Hyperion, BlackLine, etc.)
- Awareness of upstream/downstream dependencies including Informatica and data pipelines
- Working knowledge of infrastructure components (AIX, network, database dependencies)
Testing & Validation Support
- Execute and support production validation activities following infrastructure and application changes
- Perform batch cycle validation to confirm successful job execution and data accuracy
- Partner with LOB and application teams to validate critical financial outputs and reports
- Identify, document, and escalate defects or inconsistencies
- Support smoke testing and post-implementation validation cycles
Troubleshooting and Incident Management
- Rapid triage of production and testing-related incidents
- Coordinate with infrastructure, application, and vendor teams
- Utilize ServiceNow for incident tracking
Batch & Close Cycle Support
- Monitor and validate batch cycles during financial close periods
- Ensure all jobs complete successfully and outputs are accurate
- Communicate risks to timelines
Change & Release Coordination
- Provide oversight during deployments and upgrades
- Support readiness checks and post-implementation validation
- Coordinate with Change Management processes
Communication and Collaboration
- Communicate testing results and validation status clearly
- Translate technical outcomes into business impact
- Coordinate with LOB users and global teams
Documentation
- Maintain validation checklists and runbooks
- Document testing outcomes and resolutions
Control Room Team Responsibilities
- Provide centralized command for monitoring, testing, and validation
- Ensure visibility of batch execution and system health
- Lead post-change validation
- Coordinate issue triage and escalation