Key Responsibilities

SAP Concur Application Support

- Provide L2/L3 support for SAP Concur Expense and Request modules.
- Perform application configuration and maintenance activities.
- Analyze, troubleshoot, and resolve production incidents and user issues.
- Support enhancements, defect fixes, and minor development activities.
- Manage user access provisioning, profile creation, and role modifications.
- Validate system design changes and configuration updates.
- Work with business stakeholders to understand requirements and recommend solutions.
- Support country-specific expense policies and workflow changes.

Integration & Technical Support
- Monitor and support integrations between SAP Concur and SAP ECC/SAP ERP systems.
- Investigate and resolve interface failures and data processing issues.
- Support accounting extract processes, expense settlement, and reconciliation activities.
- Coordinate with middleware and technical teams for issue resolution.

AppZen Support ( Basic exposure Required)
- Support AppZen audit platform operations and user queries.
- Assist in configuration updates, audit model changes, and Mastermind updates.
- Troubleshoot application issues and coordinate with AppZen support teams.
- Support audit compliance activities and exception management.

Cognos Reporting Support (Basic Experience Required)
- Support maintenance and troubleshooting of existing Cognos reports.
- Assist business users with report execution and scheduling.
- Coordinate reporting enhancements and dashboard modifications.
- Work with reporting teams to fulfill reporting requirements.

Operational & Compliance Activities
- Execute internal and external audit controls within agreed timelines.
- Monitor application health, scheduled jobs, and housekeeping activities.
- Support 90+ Standard Accounting Extract jobs related to SAP posting and settlement processes.
- Ensure data integrity, application stability, and compliance with organizational policies.




- Prepare support documentation, knowledge articles, and operational procedures.

AMS & Continuous Improvement
- Participate in incident, problem, and change management processes.
- Support release deployments and post-production validation activities.
- Identify opportunities for process automation and operational improvements.
- Contribute to knowledge transfer sessions and maintain support documentation.

Required Skills

- Solid experience with SAP Concur Expense and Request modules.
- Experience in Concur configuration and administration.
- Knowledge of expense reimbursement processes and approval workflows.
- Experience in user administration, access management, and profile maintenance.
- Understanding of Concur integrations with SAP ERP/SAP ECC systems.
- Ability to troubleshoot production issues and perform root cause analysis.
- Basic knowledge of Cognos Reporting.
- Basic knowledge of AppZen audit platform.
- Understanding financial processes including expense management and reimbursements.
- Familiarity with ITIL support processes and AMS engagement models.

Preferred Qualifications

- Bachelor’s degree in computer science, Information Technology, Finance, or related field.
- SAP Concur certification preferred.
- Exposure to Finance, Procurement, or Shared Services operations.
- Experience supporting global enterprise SaaS applications.
- Knowledge of audit and compliance processes.

________________________________________

Key Success Factors

- Timely resolution of incidents and service requests.
- High availability and stability of SAP Concur platform.
- Effective support of global users across 86+ countries.
- Compliance with audit and governance requirements.
- Smooth operation of integrations, reporting, and accounting extract processes.

Nice to Have

- Cognos Analytics report development experience.
- AppZen configuration experience.
- Exposure to SAP ECC/S/4HANA integrations.
- Experience working in DevOps-enabled AMS environments."

📌 SAP Concur + Appzen + Cognos (Hyderabad)
🏢 NTT DATA Services
📍 Hyderabad