Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested in the below position. If interested, kindly send us a copy of your latest resume along with LinkedIn profile, please feel free to connect with us for further discussion.

Role: SAP Concur Application Support Consultant (Managed Services)

Location: Hyderabad, India (Remote)

Position Summary

We are seeking an experienced SAP Concur Application Support Consultant to join our Application Managed Services (AMS) team. This role will be responsible for day-to-day support and administration of the client's SAP Concur setting, including incident resolution, configuration maintenance, minor enhancements, user support, and coordination with SAP Concur support when required.

The ideal candidate will have hands-on experience supporting SAP Concur Expense, Travel, Invoice, and related integrations within a production support environment. This individual should be comfortable working in a ticket-driven support model and managing multiple priorities while ensuring timely resolution of issues and continuous improvement of the Concur platform.

Key Responsibilities

Production Support & Incident Management

- Manage and resolve SAP Concur support tickets in accordance with established SLAs.
- Investigate, troubleshoot, and resolve application issues reported by business users.
- Perform root cause analysis and document solutions for recurring issues.
- Monitor ticket queues and proactively communicate status updates to stakeholders.
- Coordinate with SAP Concur Support and third-party vendors on product-related issues.





Configuration & Administration

- Perform minor configuration changes within SAP Concur.
- Maintain expense types, approval workflows, audit rules, policies, groups, roles, and user settings.
- Support ongoing organizational changes including cost centers, departments, employee groups, and approval structures.
- Maintain system documentation and configuration workbooks.

Enhancements & Continuous Improvement

- Implement small enhancements and system improvements.
- Support testing and deployment of configuration changes.
- Identify opportunities to streamline business processes and improve user experience.
- Participate in regular system health reviews and release impact assessments.

Integration & Data Support

- Assist in monitoring and troubleshooting Concur integrations with ERP, HR, payroll, and other third-party systems.
- Support data validation, reconciliation activities, and interface error resolution.
- Analyze integration failures and coordinate with technical teams as necessary.

User Support & Training

- Provide end-user support and guidance on SAP Concur functionality and best practices.
- Develop knowledge articles, training materials, and support documentation.




- Conduct user training sessions for new functionality and business process changes.

Required Qualifications

- 3+ years of hands-on SAP Concur support experience.
- Experience supporting one or more of:

- Concur Expense

- Concur Travel

- Concur Invoice

- Request
- Experience working in an AMS or production support environment.
- Strong troubleshooting and problem-solving skills.
- Experience with ticket management tools such as ServiceNow, Jira, or similar platforms.
- Ability to independently manage multiple support requests and deadlines.
- Strong communication and stakeholder management skills.

Preferred Qualifications

- SAP Concur configuration experience.
- Experience supporting integrations between SAP Concur and SAP S/4HANA, SAP ECC, SuccessFactors, Workday, or other ERP/HR systems.
- Understanding of travel and expense business processes.
- Experience with audit rules, workflows, policy configuration, and reporting.
- SAP Concur certifications are a plus.
- Experience working with global Concur deployments.

Engagement Expectations

- Participate in AMS support activities, including ticket triage, issue resolution, and client status meetings.
- Support routine operational activities and minor system enhancements.
- Contribute to knowledge management and continuous improvement initiatives.
- Collaborate with functional and technical teams to deliver high-quality support services.

Typical Effort Profile

- 70% Incident and service request support
- 20% Configuration and minor enhancements
- 10% Documentation, reporting, and continuous improvement

📌 SAP Concur Application Support Consultant (Managed Services) (Hyderabad)
🏢 Maddisoft Solutions
📍 Hyderabad