Position: Sales Trainer

Level: Executive / Senior Executive

Locations:

- Gurugram: Sector 44
- Mumbai: Malad West

About Policybazaar Policybazaar is Indias leading insurance platform, committed to making insurance simple, accessible, and understandable for customers across the country. Since 2008, we have been transforming the insurance industry by providing customers with transparent and convenient insurance solutions.

With a strong presence across health, life, motor, and other insurance categories, Policybazaar continues to build a customer-focused and technology-driven insurance ecosystem.

Join us and be part of a growing organization where learning, performance, and continuous development are highly valued.

About the Job

We are looking for a dynamic and experienced Sales Trainer who will be responsible for developing the product knowledge, sales skills, communication abilities, and overall performance of our sales teams.

The ideal candidate should have strong experience in sales training, coaching, employee development, and performance management, preferably within the insurance, financial services, or contact center industry.

The candidate will work closely with business and operations teams to identify training requirements, deliver impactful training programs, evaluate employee performance, and drive continuous improvement in sales productivity.

Key Responsibilities

- Identify training needs based on business requirements, employee performance, quality reports, and productivity trends.
- Conduct induction and onboarding training for new sales employees.
- Deliver product training covering Life Insurance, Term Insurance, Investment Insurance, and other relevant insurance products.
- Train employees on sales processes, customer handling, communication skills, and effective sales techniques.
- Conduct training on objection handling, negotiation, cross-selling, upselling, and closing techniques.
- Conduct refresher and need-based training sessions to improve sales performance.
- Develop and deliver engaging training modules, presentations, activities, assessments, and learning materials.
- Conduct role plays, mock calls, case studies,



and practical sales exercises to improve employee readiness.
- Evaluate trainee knowledge and performance through assessments, call evaluations, and practical exercises.
- Maintain trainee scorecards and track individual and batch-level performance.
- Provide timely, constructive feedback and coaching to improve employee performance.
- Identify recurring performance gaps and recommend appropriate training interventions.
- Conduct follow-up and reinforcement sessions based on post-training performance.
- Work closely with Team Leaders, Assistant Sales Managers, Quality, and Operations teams to improve sales outcomes.
- Participate in calibration sessions to ensure consistency in training, assessment, and performance evaluation.
- Maintain accurate records of training schedules, attendance, assessments, feedback, and training outcomes.
- Prepare regular training reports and share key observations and improvement areas with relevant stakeholders.
- Support business teams during new product launches, process changes, campaigns, and other business initiatives.

Desired Skills & Competencies

- 14 years of experience in Sales Training, Process Training, L&D;, or a similar role.
- Strong understanding of sales processes, preferably in insurance, BFSI, financial services, or contact center environments.
- Good knowledge of Life Insurance, Term Insurance, Investment Insurance, or willingness to learn insurance products quickly.
- Strong communication and presentation skills.
- Excellent command of English with strong verbal and written communication.
- Strong coaching and mentoring abilities.
- Ability to identify performance gaps and provide actionable feedback.
- Good understanding of sales metrics, productivity, conversion, and performance targets.




- Strong objection-handling and customer communication knowledge.
- Ability to conduct engaging classroom, virtual, and on-the-job training sessions.
- Strong analytical and problem-solving skills.
- Ability to handle escalations and performance-related concerns professionally.
- Proficiency in MS PowerPoint, MS Excel, and other training/reporting tools.
- Ability to work effectively in a fast-paced and target-driven setting.

ISMS Responsibilities

- Be aware of and comply with the ISMS Policy, procedures, and objectives.
- Actively participate in ISMS-related exercises and awareness programs.
- Request appropriate access to information through authorized reporting managers.
- Report known or suspected information security incidents to the IT Helpdesk.
- Maintain the confidentiality and security of passwords and access credentials.
- Protect company information assets from unauthorized access, disclosure, modification, or loss.
- Ensure confidentiality, integrity, and availability of information handled during day-to-day activities.

What We Offer

- Competitive compensation with performance-based incentives
- Opportunities for career growth and internal mobility
- GMC Group Medical Coverage
- Group Personal Accident Insurance
- Gratuity benefits
- Wellness programs
- Continuous learning and talent enhancement programs
- Childcare facility
- Tax-saving flexi benefits
- Opportunities to contribute to society through CSR initiatives

Equal Opportunity Employer Policybazaar is an Equal Opportunity Employer. We are committed to providing equal employment opportunities and fair treatment to all employees and applicants, irrespective of race, ethnicity, gender, age, religion, disability, or any other protected characteristic.

We believe in creating an inclusive workplace where individuals can learn, grow, and build successful careers based on their skills, capabilities, and performance.

Work Locations:-

Gurugram: Sector 44

Mumbai: Malad West

Join us and help build high-performing sales teams through impactful training, coaching, and continuous development.

📌 Sales Trainer (Gurugram)
🏢 PolicyBazaar
📍 Gurugram