About Kheewa Incorporation

Kheewa Incorporation is a Business Growth Consulting and Business Solutions organization providing services in Business Development, Sales & Marketing, Recruitment & HR Solutions, Digital Marketing, Lead Generation, Business Consulting, and AI-enabled Business Solutions.

We are looking for organized, proactive, and customer-focused Sales Support Executives to support our sales and business development teams. The role involves managing sales enquiries, coordinating with customers and sales executives, maintaining CRM records, preparing reports, handling follow-ups, and ensuring smooth execution of the sales process.

Job Summary The Sales Support Executive will provide end-to-end backend and coordination support to the Sales and Business Development teams.

The candidate will be responsible for lead management, customer coordination, quotation and proposal follow-up, CRM updates, sales documentation, appointment coordination, order/status follow-ups, MIS reporting, and internal coordination.

This is a Work From Home opportunity for candidates who are comfortable working with computers, online communication tools, CRM systems, spreadsheets, and multiple business activities.

Key Roles & Responsibilities

1. Sales Team Support

Provide day-to-day backend support to Sales Executives and Business Development Executives. Maintain sales-related records and documentation.

Coordinate with sales team members regarding pending activities.

Track sales enquiries and opportunities.

Support sales executives in managing their customer pipeline.

Ensure required information is available to the sales team on time.

1. Lead Management

Receive and record incoming leads. Enter leads into CRM/database.

Verify basic lead information.

Categorize leads according to company-defined criteria.

Assign or forward leads to the appropriate sales team.

Track lead status from enquiry to closure.

Maintain records of active, pending, converted, and lost leads.

Ensure no important lead remains unattended.

1. Customer Coordination

Coordinate with customers regarding enquiries and requirements. Provide basic information about company products and services.

Collect required information from customers.

Coordinate with Sales/BDEs for customer requirements.

Share approved documents, brochures, presentations, and other information.

Maintain professional communication through phone, WhatsApp, email, and other approved channels.

1. Follow-Up Management

Maintain follow-up schedules for sales executives. Track pending customer follow-ups.

Remind concerned team members about important follow-ups.

Coordinate with customers regarding pending requirements.

Follow up on quotations, proposals, meetings, demos, and other sales activities.

Update follow-up status in CRM.

1. Quotation & Proposal Support

Coordinate with the sales team for preparation of quotations and proposals. Maintain quotation records.

Share approved quotations/documents with customers.

Track quotation status.

Follow up on pending quotations.

Record customer feedback regarding pricing and proposals.

Escalate commercial or pricing-related queries to the concerned senior.

1. Appointment & Meeting Coordination

Schedule customer meetings and online appointments. Coordinate availability between customers and sales representatives.

Send meeting details and reminders.

Maintain appointment records.

Follow up regarding postponed or missed meetings.

Update meeting outcomes in CRM where required.

1.



CRM & Data Management

Maintain accurate customer and sales information in CRM. Update lead status regularly.

Record customer requirements.

Maintain sales pipeline information.

Update follow-up dates and activity status.

Maintain accurate customer contact information.

Ensure all relevant sales activities are properly recorded.

Maintain confidentiality of business and customer information.

1. Sales Documentation

Maintain and organize:

Customer Information

Lead Records

Quotations

Proposals

Order Details

Follow-Up Records

Meeting Details

Sales Reports

Customer Communication

Product/Service Information

Other sales-related documents
1. Sales MIS & Reporting

Prepare and maintain:

Daily Sales Support Report

Lead Status Report

Sales Pipeline Report

Follow-Up Report

Quotation Report

Appointment Report

Conversion Report

Pending Activity Report

Sales Executive Performance Data

Weekly MIS

Monthly Sales Report

1. Internal Coordination

Coordinate with:

Sales Team

Business Development Team

Customer Support Team

Operations Team

Accounts Team

HR Team

Digital Marketing Team

Management The objective is to ensure smooth communication between customers, sales executives, and internal departments.
1. Sales Process Support

The Sales Support Executive will help maintain the complete sales workflow: Lead Received → Lead Entry → Lead Assignment → Customer Contact → Requirement → Quotation/Proposal → Follow-Up → Meeting → Negotiation → Order/Closure → Customer Handover The executive will track the relevant stage and ensure required information is updated.
1. Customer Retention & Repeat Business Support

Maintain records of existing customers. Support sales executives with repeat-order follow-ups.

Identify customers requiring further assistance.

Coordinate with customers for pending requirements.

Maintain customer communication history.

Support the sales team in maintaining long-term customer relationships.

1. Sales Data & Market Feedback

Record customer requirements and feedback. Identify frequently requested services/products.

Maintain competitor or market information received through sales interactions.

Report common customer objections.

Share useful customer feedback with management.

Support sales management in identifying business opportunities.

1. Digital Sales Support

Handle sales-related WhatsApp communication as assigned. Share approved brochures, presentations, links, and documents.

Support online meetings.

Maintain email communication.

Assist in digital lead management.

Use online tools for customer and sales coordination.

1. Work From Home Responsibilities

As this is a Work From Home position, the employee must: Have a reliable internet connection.

Have access to a computer/laptop.

Maintain a professional workspace.

Remain available during assigned working hours.

Attend online meetings and training sessions.

Respond to official communication within the expected time.

Maintain daily productivity.

Submit assigned reports on time.

Maintain confidentiality of company and customer information.





Requirements & Qualifications

Educational Qualification

12th Pass, Graduate, or Postgraduate in any discipline.

Candidates from Commerce, Management, Marketing, Business Administration, or related fields will be preferred.

Experience

0–3 years of experience in:

Sales Support

Sales Coordination

Inside Sales

Back Office Sales

Customer Support

Business Development Support

Lead Management

CRM Management

Tele Sales

Freshers with good communication, computer, and organizational skills can also apply.

Communication Skills The candidate should have:

Good verbal communication.

Good Hindi and English communication.

Good written communication.

Strong follow-up skills.

Ability to communicate professionally with customers and sales teams.

Good listening and coordination skills.

Ability to understand and explain business information clearly.

Technical Skills

Good knowledge of MS Excel / Google Sheets.

MS Word.

Google Workspace.

Email communication.

WhatsApp Business.

CRM software.

Internet research.

Online meeting platforms.

Basic reporting and MIS.

Knowledge of ChatGPT, Gemini, Microsoft Copilot, or other AI tools will be an added advantage.

Personal Attributes The ideal candidate should be:

Organized

Responsible

Detail-oriented

Customer-focused

Proactive

Good at follow-ups

Self-motivated

Disciplined

Good time manager

Accurate

Good communicator

Quick learner

Team player

Comfortable working independently

Comfortable managing multiple tasks

Key Performance Indicators (KPIs)

KRA KPI

Lead Management Timely and accurate lead entry

Sales Support Completion of assigned sales support activities

Follow-Up Follow-ups completed on schedule

CRM Accuracy and timeliness of CRM updates

Customer Coordination Response and coordination quality

Quotations Timely quotation/proposal coordination

Appointments Accurate scheduling and tracking

MIS Timely and accurate reporting

Data Accuracy Error-free customer/sales records

Productivity Daily/weekly task completion

Response Time Timely response to internal/customer requests

Sales Contribution Support provided toward lead and sales conversion

What We Offer

? Work From Home Opportunity

Competitive Salary

Performance-Based Incentives where applicable

Sales & Business Process Training

CRM & Digital Tools Training

AI Tools Exposure

Career Growth Opportunities

Exposure to Multiple Business Verticals

Professional Learning Environment

Supportive & Growth-Oriented Work Culture

Career Growth

Sales Support Executive → Senior Sales Support Executive → Sales Coordinator / Team Leader → Sales Operations Executive → Sales Operations Manager

Depending on performance and skills, opportunities may also be available in:

Inside Sales | Business Development | Customer Success | Sales Operations | CRM Management | Team Management

Why Join Kheewa Incorporation?

Exposure to multiple business functions.

Prospect to work with Business Consulting, Recruitment, Digital Marketing, Lead Generation, AI, and Business Solutions.

Develop professional sales coordination and CRM skills.

Learn structured sales processes and business operations.

Work with modern digital and AI-enabled tools.

Performance-based career growth.

Work From Home convenience with professional business exposure.

Apply Now

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Join Kheewa Incorporation and build your career in Sales Support, Business Coordination & Sales Operations.

📌 Sales Support Executives (India)
🏢 Kheewa Incorporation
📍 India