Overview The Jahnda Group, a U.S.-based government contractor and distributor, is seeking a highly capable Sales & Operations Support Specialist located in or near Mumbai, India to support our U.S. sales team and growing business operations.

This is not simply a data-entry position. While accurate data entry and administrative work are important components of the role, we are looking for someone who can learn quickly, exercise good judgment, communicate professionally, solve problems, and progressively assume greater responsibility as their knowledge of our business grows.

The position will work closely with Jahnda's U.S.-based sales representatives and other team members, supporting the complete process from customer inquiries and product research through quoting, vendor coordination, order management, tracking, and customer support. The successful candidate will gain broad exposure to the operations of a growing small business and will regularly interact with U.S.-based customers, vendors, sales personnel, management, and the Company's Owner.

This is a full-time independent contractor position at $9.00 USD per hour, working Monday through Friday during U.S. business hours of 7:00 a.m.–4:00 p.m. Pacific Time, including a one-hour unpaid meal break.

Duties

- Support U.S.-based sales representatives with daily sales and operational requirements.
- Prepare and process customer and vendor quote requests accurately and promptly.
- Conduct detailed online product research, including identifying products that meet customer specifications, locating manufacturers and suppliers, comparing alternatives, and gathering pricing, availability, lead-time, and technical information.
- Communicate professionally with U.S.-based customers and vendors by email and telephone regarding quotes, products, orders, availability, shipping, and other business matters.
- Coordinate with vendors regarding product availability, order status, shipping, substitutions, lead times, and order-related questions.




- Assist with order management from receipt through delivery, including monitoring open orders and proactively identifying delays or issues requiring attention.
- Track customer shipments and provide timely status updates to customers and Jahnda personnel.
- Enter and maintain accurate information within the Company's ERP, CRM, Microsoft 365, and other business systems.
- Provide general customer support and promptly route issues requiring assistance from other Jahnda personnel.
- Assist the Company's California public-sector business-development efforts and other sales initiatives as needed.
- Perform administrative and operational projects as assigned and progressively assume additional responsibilities based upon demonstrated ability and performance.
- Work collaboratively with Jahnda's U.S. and international team members in a fast-moving small-business environment.

Customer invoicing and accounts-receivable functions are handled separately and are not a primary responsibility of this position. Skills & Experience

- Prior experience in sales support, operations, order management, customer service, procurement, quoting, data entry, or a related business-support role is preferred.
- Excellent written and spoken English, with the professionalism and confidence to communicate directly with U.S.-based customers and vendors.
- Strong computer, internet research, and data-entry skills with exceptional attention to accuracy and detail.
- Ability to research unfamiliar products, understand customer requirements, compare specifications, and identify appropriate products and suppliers.




- Strong organizational skills and ability to manage multiple quotes, orders, customer requests, and follow-up items simultaneously.
- Comfortable communicating by both telephone and email in a professional business environment.
- Strong problem-solving skills and willingness to investigate questions rather than simply passing problems to someone else.
- Ability to learn current software, products, processes, and business concepts quickly.
- Experience with Microsoft 365, ERP, CRM, quoting, or order-management systems is helpful but not required.
- Reliable, accountable, responsive, and capable of working effectively with a geographically distributed team.
- Must be located in or near Mumbai and able to attend in-person interviews and meetings when required.
- Must be consistently available during the required U.S. Pacific Time work schedule.

We are particularly interested in candidates who are hungry to learn and grow beyond the initial responsibilities of the position. The right person will have an opportunity to gain substantial hands-on experience across sales, operations, procurement, customer service, administration, and other areas of a growing U.S. company. This position offers unusual exposure to multiple areas of the business, including regular interaction with Jahnda's U.S. sales team, international operations personnel, management, and the Company's Owner. We value people who demonstrate initiative, curiosity, professionalism, and the ability to take on increasingly complex responsibilities.

Interview Process

Candidates selected for initial consideration will participate in a telephone interview.

Shortlisted candidates will then be invited to participate in one or more in-person interviews in Mumbai before a final selection is made.

Pay: ₹500.00 - ₹850.00 per hour

Expected hours: 40.0 per week

Benefits

- Flexible schedule
- Paid time off
- Work from home

Work Location: Remote

📌 Sales & Operations Support Specialist – Mumbai
🏢 The Jahnda Group
📍 Mumbai