Shankesh Jewellers Limited is looking for a Sales Operations & CRM Executive to support B2B sales operations through effective CRM management, sales coordination, order tracking, catalogue management, MIS reporting and cross-functional coordination.
Experience
25 years of experience in Sales Operations, Sales Coordination, Inside Sales or Sales Administration. Jewellery and B2B/wholesale industry experience will be preferred.
Qualification
B.Com. / equivalent bachelor’s degree
Skills
- Strong MS Excel and MIS reporting skills
- CRM and database management
- Solid coordination and follow-up abilities
- Good communication and interpersonal skills
- Attention to detail and data accuracy
- Ability to manage multiple tasks and deadlines
- Experience with JewelFlow Software will be preferred
Key Responsibilities
- Maintain CRM records, customer databases, sales pipelines and daily sales activities.
- Support the B2B sales team with enquiry tracking, customer follow-ups and sales coordination.
- Manage and update the digital B2B jewellery catalogue, including products, pricing and images.
- Coordinate orders from confirmation to dispatch with production, design, accounts and logistics teams.
- Prepare regular sales MIS reports covering sales, pipeline, pending orders and customer requirements.
- Ensure smooth communication, documentation and timely resolution of sales and order-related issues.