Shankesh Jewellers Limited is looking for a Sales Operations & CRM Executive to support our B2B sales team and manage the operational backbone of the sales function. The candidate will be responsible for CRM management, sales coordination, digital catalogue management, order follow-up, MIS reporting and coordination between sales, production, design, accounts and logistics.
Key Responsibilities
· Provide daily sales operations and CRM support to the B2B sales team.
· Manage and maintain CRM records, customer databases and sales pipelines.
· Ensure accurate and timely updating of leads, customers, opportunities and sales activities.
· Manage the company's digital B2B jewellery catalogue.
· Coordinate product information and catalogue requirements with relevant teams.
· Track sales enquiries and ensure timely follow-up.
· Coordinate with field sales representatives regarding customer requirements.
· Track customer orders from order confirmation through dispatch.
· Coordinate with production/manufacturing, design and logistics teams.
· Follow up internally to ensure timely order execution and dispatch.
· Prepare daily/weekly/monthly sales MIS reports.
· Monitor sales pipeline and pending customer requirements.
· Maintain accurate customer and sales databases.
· Assist management with sales reports and business analysis.
· Identify gaps in sales processes and recommend improvements.
· Ensure smooth communication between the sales team and internal departments.
Key Performance Indicators (KPIs)
· CRM data accuracy
· Sales pipeline accuracy
· Timely sales follow-up
· Order-to-dispatch turnaround time
· Catalogue accuracy
· Sales-team support efficiency
· Order execution accuracy
· MIS/reporting accuracy
Candidate Requirements
· 2–5 years of experience in Sales Operations, Inside Sales, Sales Coordination or Sales Administration.
· Jewellery industry experience preferred.
· Experience in B2B/wholesale business will be an advantage.
· Strong knowledge of MS Excel.
· Experience with JewelFlow Software will be preferred.