- Welcome and assist customers visiting the store.
- Understand customer requirements and recommend suitable hardware and electrical products.
- Explain product features, specifications, availability, and pricing to customers.
- Prepare or communicate the required material details to the billing team.
- Coordinate with the billing team to ensure accurate billing.
- Coordinate with the stores team to arrange and provide the required materials to customers.
- Ensure the correct quantity and products are handed over to the customer.
- Handle customer queries and provide proper product information.
- Follow up on pending customer requirements when required.
- Maintain good relationships with customers and encourage repeat business.
- Ensure the sales counter and product display are maintained properly.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain basic records of customer enquiries and sales-related activities.