We are seeking a dynamic and learner-focused Sales Executive to drive enrolments for E&ICT; Academy, IIT Kanpur's educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey.
Key Responsibilities
Daily Engagement
Achieve daily communication targets by making outbound calls to assigned leads and ensuring timely follow-ups.
Course Guidance
Understand learner requirements and recommend suitable courses/programs aligned with their career goals and background.
Upselling & Cross-Selling:
Identify opportunities to recommend additional or alternative programs that enhance learner value.
Process Adherence & Reporting:
Follow internal sales processes diligently and maintain accurate, timely reports of daily activities.
Learner-Centric Approach:
Deliver exceptional service by understanding and addressing learner expectations effectively.
Issue Resolution
Handle queries and escalations promptly to ensure high learner satisfaction and retention.
Required Skills & Qualifications
Customer-first mindset with strong problem-solving abilities Bachelor's degree in any discipline 1–3 years of experience in EdTech counselling or consultative sales Excellent communication and interpersonal skills Proven ability to meet or exceed sales targets Familiarity with CRM tools (LeadSquared preferred) and reporting systems