Key Responsibilities

- Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring timely follow-ups.

- Course Guidance: Understand learner requirements and recommend suitable courses/programs aligned with their career goals and background.

- Upselling & Cross-Selling: Identify opportunities to recommend additional or alternative programs that enhance learner value.

- Process Adherence & Reporting: Follow internal sales processes diligently and maintain accurate, timely reports of daily activities.

- Learner-Centric Approach: Deliver exceptional service by understanding and addressing learner expectations effectively.

- Issue Resolution: Handle queries and escalations promptly to ensure high learner satisfaction and retention.

Required Skills & Qualifications

- Customer-first mindset with solid problem-solving abilities

- Bachelors degree in any discipline

- 1–3 years of experience in EdTech counselling or consultative sales

- Excellent communication and interpersonal skills

- Proven ability to meet or exceed sales targets

- Familiarity with CRM tools (LeadSquared preferred) and reporting systems

📌 Sales Executive (Kanpur)
🏢 Eu0026ICT Academy, IIT Kanpur
📍 Kanpur