Company: Optorium Opticals

Department: E-Commerce / Sales

Job Type: Full time

Location: Rd no 1 Banjara Hills, Hyderabad

Work Mode: In-Office

Timings - 10am - 7:30pm Mon-Sat ( Sunday Week off )

ABOUT OPTORIUM OPTICALS

Optorium Opticals is a premium and luxury eyewear retailer established in Hyderabad in 2004, with a strong presence across retail and e-commerce.

Our e-commerce business is an important part of our growth strategy, and we are looking for a Sales Coordinator to help manage online customer enquiries, drive conversions, coordinate orders, and deliver an excellent customer experience.

ROLE OVERVIEW The Sales Coordinator will manage customer enquiries across website, WhatsApp, phone, email, and social media, assist customers with product selection, follow up on leads, coordinate orders, and ensure a smooth journey from enquiry to delivery.

This is a sales-focused role, not just an administrative position. The candidate will be expected to actively contribute to e-commerce sales and conversions.

KEY RESPONSIBILITIES1. Online Sales & Enquiries

- Handle enquiries from website, WhatsApp, phone, email, and social media.
- Understand customer requirements and recommend suitable products.
- Provide accurate information on products, pricing, availability, offers, and delivery.
- Convert enquiries into confirmed orders.
- Maintain quick and professional response times.

2. Sales Follow-Up
- Follow up consistently with interested and pending customers.
- Follow up on quotations, product recommendations, and abandoned enquiries.
- Identify reasons for lost sales and work towards conversion.
- Ensure no genuine sales enquiry is left unattended.

3. Order Coordination
- Coordinate orders from confirmation to dispatch and delivery.
- Verify customer, product, payment, prescription, and delivery details.
- Coordinate with inventory, stores, and lens teams where required.




- Track orders and proactively communicate updates to customers.

4. Customer Experience
- Deliver a professional and personalized customer experience.
- Handle customer concerns and coordinate timely resolutions.
- Follow up after delivery where required.
- Build relationships that encourage repeat purchases and referrals.

5. Product & Brand Knowledge
- Develop strong knowledge of Optorium's products, brands, lenses, and price segments.
- Stay updated on recent launches, offers, and product availability.
- Understand premium and luxury eyewear and be able to communicate product benefits effectively.

6. E-Commerce & Internal Coordination
- Assist with order management and updates on Shopify.
- Coordinate with stores and inventory teams for product availability and transfers.
- Report website, product, stock, or customer experience issues to the relevant team.
- Work closely with the marketing and e-commerce teams.

7. Reporting & Data
- Maintain accurate records of enquiries, follow-ups, and conversions.
- Track daily and weekly sales performance.
- Monitor enquiry-to-order conversion and lost sales.
- Maintain accurate customer and order information.

KEY PERFORMANCE INDICATORS (KPIs)
- E-commerce Sales
- Enquiry-to-Order Conversion
- Lead Response Time
- Follow-Up Completion
- Average Order Value
- Repeat Customer Sales
- Customer Satisfaction
- Order Processing Accuracy
- Order Fulfilment Timelines
- Lost Sales Tracking

WHAT WE ARE LOOKING FOR
- 1–3 years of experience in sales, e-commerce,



retail, or customer service preferred.
- Strong communication and customer-handling skills.
- Excellent follow-up and coordination abilities.
- Comfortable with WhatsApp, email, phone, and digital communication.
- Good knowledge of Excel / Google Sheets.
- Basic knowledge of Shopify or e-commerce platforms.
- Target-oriented and commercially minded.
- Strong attention to detail and willingness to learn.

Experience in premium retail, luxury, fashion, eyewear, or e-commerce will be an advantage.

PERSONAL ATTRIBUTES

- Sales-oriented
- Customer-focused
- Professional and well-spoken
- Highly organized
- Responsive and proactive
- Strong follow-up discipline
- Detail-oriented
- Good problem-solving ability
- Comfortable taking ownership
- Willing to learn and grow

QUALIFICATIONS
- Bachelor's degree preferred.
- Strong spoken and written English.
- Hindi / Telugu will be an advantage.
- Good working knowledge of Excel / Google Sheets.
- Comfortable learning and working with e-commerce systems.

WHY JOIN OPTORIUM?
- Work with an established premium and luxury eyewear brand.
- Be part of a growing e-commerce business.
- Work closely with e-commerce, sales, marketing, and management teams.
- Gain exposure to premium and international eyewear brands.
- Opportunity to grow within the e-commerce and sales function.

WHAT SUCCESS LOOKS LIKE

Every enquiry is responded to → Every genuine lead is followed up → Every customer receives the right assistance → Every order is coordinated accurately → Every opportunity to convert is maximized.

The ultimate goal is to increase e-commerce sales while delivering the premium customer experience that Optorium is known for.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits

- Life insurance
- Provident Fund

Work Location: In person

📌 Sales Coordinator (Hyderabad)
🏢 Optorium
📍 Hyderabad