Organization- Andaz Delhi

Summary

Operational

- Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
- In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
- Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
- Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
- Ensures the activities/events logbook is being accurately maintained.
- Assists in the compilation of Market Surveys and Competitor Researches report.
- Assists in the distributions of relevant hotel information to clients when required.
- Assists/participates in sales blitz.
- Maintains good relationship with the established clientele and provides all necessary assistance when required.
- Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
- Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
- Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.




- Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
- Maintains a detailed knowledge of hotel facilities, features and services.

Financial

- Achieves the monthly and annual personal target contributing to the Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

- Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Personnel

- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Administration

- Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
- Establishes an productive trace File to ensure that all business booked is properly tracked.
- Assists in consolidating and preparing Sales report.

📌 Sales Coordinator (Delhi)
🏢 Andaz
📍 Delhi