We are looking for a Back Office Sales Executive to handle customer enquiries, telecalling, quotation follow-ups, CRM updates, email communication, lead management, and sales coordination.

The candidate must be comfortable with CRM software, professional email communication, customer calling, and regular sales follow-ups.

Key ResponsibilitiesSales & Customer Handling

- Handle customer enquiries through phone, email, WhatsApp, and other channels.
- Understand customer requirements and coordinate internally for pricing and availability.
- Prepare and send quotations, proforma invoices, and sales-related documents.
- Follow up with customers on submitted quotations and pending enquiries.
- Contact existing customers for new requirements and repeat business.
- Maintain professional relationships with customers.
- Provide timely updates regarding pricing, availability, delivery, and order status.

Telecalling & Follow-up
- Make daily outbound calls to existing and potential customers.
- Follow up on old, pending, and open enquiries.
- Call customers regarding upcoming requirements and projects.
- Introduce company products and generate sales leads.
- Follow up regularly until enquiry closure / order confirmation.
- Maintain daily calling and follow-up records.
- Convert enquiries and leads into potential business opportunities.

CRM Management – Mandatory
- Update and maintain all customer enquiries, leads, quotations, follow-ups, and order status in CRM.
- Ensure CRM data is accurate and updated on a daily basis.
- Maintain proper follow-up schedules and reminders.
- Update customer communication and call details in CRM.
- Track pending quotations and follow-up activities through CRM.
- Maintain customer database and sales pipeline.

Email Communication – Mandatory




- Handle professional customer and sales-related email communication.
- Send quotations, follow-ups, product details, and order-related communication through email.
- Respond to customer enquiries promptly and professionally.
- Maintain proper email records and follow-up communication.
- Draft clear and skilled business emails in English.

Required Skills – Mandatory
- CRM knowledge and regular CRM usage
- Professional email communication
- Good English communication – written and verbal
- Confident telecalling and customer follow-up
- Good knowledge of MS Excel and MS Office
- Good quotation preparation skills
- Strong follow-up and convincing ability
- Good customer-handling skills
- Basic numerical and calculation skills
- Ability to manage multiple enquiries and follow-ups

Preferred Experience 1–3 years of experience in:

- Back Office Sales
- Inside Sales
- Telecalling
- Sales Coordination
- B2B Sales
- Industrial Sales

Experience in Steel / Engineering / Industrial Products / EPC / Fabrication / Construction Materials will be an added advantage.

Key Performance Areas (KPIs)

- Daily customer calls and follow-ups
- Number of active leads and enquiries
- Quotation follow-up and conversion
- CRM accuracy and daily updates
- Email response time
- New customer lead generation
- Repeat business from existing customers
- Enquiry-to-order conversion
- Timely sales reporting

Qualification

Minimum: Graduate / Diploma

Preferred: B.Com / BBA / Any relevant qualification.

Candidate Profile The candidate should be confident, active, target-oriented, and strong in communication and follow-up.

Mandatory: The candidate must be comfortable using CRM software, handling professional emails, making customer calls, and maintaining daily follow-up records.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Assistant (Makarpura)
🏢 SWIFTER RETAIL
📍 Makarpura