Role Description

This is a full-time, on-site role based in Mumbai for a Sales & Reservation Executive. We are looking for a passionate and results-driven Reservations Executive to join our team. If you have a flair for guest interaction, sales conversion, and thrive in a fast-paced hospitality environment, this role is for you.

Key Responsibilities:

- Handle high-volume guest inquiries via calls, WhatsApp, emails & OTA platforms

- Manage and track leads from digital channels, website, and travel partners

- Convert inquiries into confirmed bookings through effective communication

- Upsell room categories, packages, and add-on services

- Manage reservations accurately in PMS (Opera or similar)





- Coordinate with internal teams to ensure seamless guest experience

- Maintain follow-ups, call logs, and lead trackers to drive conversions

Candidate Profile:

- 2 to 4 years of experience in hotel reservations or hospitality customer service

- Prior experience with resort and business hotel bookings preferred

- Exposure to PMS (Opera), CRM tools & WhatsApp Business

- Solid communication skills with a sales-driven mindset

- Ability to multitask and handle high inquiry volumes efficiently

Interested candidates can share their CV at [email protected]

📌 Sales And Reservation Executive (Mumbai)
🏢 Saj Hotels
📍 Mumbai