About Mehta & Sons

Mehta & Sons is one of India's most trusted names in high jewellery, known for exceptional craftsmanship, timeless designs, and personalized customer experiences. We are looking for someone with a passion for luxury marketing, premium retail, a proven ability to build client relationships, and a strong drive to achieve sales excellence.

Role Overview

You will be responsible for delivering a premium customer experience, generating leads inorganically, driving sales, nurturing long-term client relationships, and representing the Mehta & Sons brand with professionalism and elegance. Blending sales and marketing initiatives, this role is ideal for individuals who wearing many hats, can build strong client relationships and think outside the box. We are looking for innovators who will go the extra mile and bring creative solutions for lead generation & client engagement.

Key Responsibilities

Sales & Customer Experience

- Welcome customers with warmth, professionalism, and confidence.
- Understand customer preferences and recommend jewellery that best suits their requirements.
- Achieve individual sales targets while contributing to overall showroom performance.
- Generate inorganic leads via calling, tapping into personal networks and other creative methods.
- Convert walk-in customers and other leads into successful sales opportunities through consultative selling.
- Handle customer queries, concerns, and objections with empathy and professionalism.
- Ensure orders are delivered end to end on time with utmost care and attention to detail.
- Promote new collections, exclusive launches, and loyalty initiatives.
- Support all team sales as required.

Client Relationship Management

- Build long-term relationships with existing and prospective customers.




- Conduct timely follow-ups for repeat purchases, festive occasions, anniversaries, and referrals.
- Maintain accurate customer records and update CRM systems regularly.
- Schedule appointments and proactively engage clients through calls, WhatsApp, and other communication channels.

Product Expertise

- Develop in-depth knowledge of jewellery, diamonds, gemstones, gold purity, pricing, certifications, and craftsmanship.
- Stay updated on luxury retail trends, customer preferences, and competitor offerings.
- Confidently educate customers on product features, quality standards, and warranties.

Store Operations

- Maintain visual merchandising standards and showroom presentation.
- Assist with inventory management, stock verification, and product display.
- Support packaging, delivery coordination, and after-sales service – own your sale end to end.
- Ensure compliance with company policies related to security, inventory, and customer service.

Brand Representation

- Uphold the highest standards of grooming and professional etiquette.
- Deliver an exceptional luxury shopping experience at every customer interaction.
- Represent the Mehta & Sons brand with integrity, sophistication, and attention to detail.

Candidate Profile

Education

- Postgraduate in marketing, sales,



hospitality preferred (Graduate candidates with exceptional luxury retail/hospitality experience may also be considered).

Experience

- Minimum 3 years of experience in luxury retail sales , luxury marketing or luxury hospitality.
- Prior experience in jewellery, luxury fashion, premium watches, luxury automobiles, hospitality, first class cabin crew or other high-end retail brands will be preferred. Luxury marketing experience is a plus.

Skills & Competencies

- Excellent communication skills in English (additional languages are an advantage).
- Solid interpersonal and relationship-building abilities.
- Client-centric approach with exceptional customer service skills.
- Strong sales and negotiation capabilities.
- Professional appearance and excellent grooming standards.
- Organized, detail-oriented, and proactive.
- Quick learner with the ability to understand premium products.
- Strong problem-solving and objection-handling skills.
- Thrilled about using CRM software and digital tools.

Preferred

- Experience with AI tools such as Claude, Microsoft Copilot, Gemini, or similar productivity tools will be an added advantage.
- Passion for luxury retail and delivering world-class customer experiences.

Compensation & Benefits

- Salary: competitive based on experience, and finalised JD
- Performance-linked incentives
- Career growth within a prestigious luxury jewellery brand
- Exposure to premium clientele and high-value sales
- Continuous product and sales training, opportunity to create and sell product lines from scratch
- Professional and collaborative work environment

If you have a passion for luxury retail/marketing, enjoy building meaningful customer relationships, and aspire to represent one of India's finest jewellery brands, we'd love to hear from you.

📌 Sales And Marketing Specialist (Mumbai)
🏢 Mehta u0026amp; Sons
📍 Mumbai