Role & responsibilities

Sales & Customer Experience

- Welcome customers with warmth, professionalism, and confidence.
- Understand customer preferences and recommend jewellery that best suits their requirements.
- Achieve individual sales targets while contributing to overall showroom performance.
- Generate inorganic leads via calling, tapping into personal networks and other creative methods.
- Convert walk-in customers and other leads into successful sales opportunities through consultative selling.
- Handle customer queries, concerns, and objections with empathy and professionalism.
- Ensure orders are delivered end to end on time with utmost care and attention to detail.
- Promote new collections, exclusive launches, and loyalty initiatives.
- Support all team sales as required.

Client Relationship Management

- Build long-term relationships with existing and prospective customers.
- Conduct timely follow-ups for repeat purchases, festive occasions, anniversaries, and referrals.
- Maintain accurate customer records and update CRM systems regularly.
- Schedule appointments and proactively engage clients through calls, WhatsApp, and other communication channels.

Product Expertise

- Develop in-depth knowledge of jewellery, diamonds, gemstones, gold purity, pricing, certifications, and craftsmanship.
- Stay updated on luxury retail trends, customer preferences, and competitor offerings.
- Confidently educate customers on product features, quality standards, and warranties.

Store Operations

- Maintain visual merchandising standards and showroom presentation.
- Assist with inventory management, stock verification, and product display.
- Support packaging, delivery coordination,



and after-sales service own your sale end to end.
- Ensure compliance with company policies related to security, inventory, and customer service.

Brand Representation

- Uphold the highest standards of grooming and professional etiquette.
- Deliver an exceptional luxury shopping experience at every customer interaction.
- Represent the Mehta & Sons brand with integrity, sophistication, and attention to detail.

Preferred candidate profile

Education

- Postgraduate in marketing, sales, hospitality preferred (Graduate candidates with exceptional luxury retail/hospitality experience may also be considered).

Experience

- Minimum 3 years of experience in luxury retail sales , luxury marketing or luxury hospitality.
- Prior experience in jewellery, luxury fashion, premium watches, luxury automobiles, hospitality, first class cabin crew or other high-end retail brands will be preferred. Luxury marketing experience is a plus.

Skills & Competencies

- Excellent communication skills in English (additional languages are an advantage).
- Strong interpersonal and relationship-building abilities.
- Client-centric approach with exceptional customer service skills.
- Solid sales and negotiation capabilities.
- Professional appearance and excellent grooming standards.
- Organized, detail-oriented, and proactive.
- Quick learner with the ability to understand premium products.
- Strong problem-solving and objection-handling skills.
- Thrilled about using CRM software and digital tools.

Preferred

- Experience with AI tools such as Claude, Microsoft Copilot, Gemini, or similar productivity tools will be an added advantage.
- Passion for luxury retail and delivering world-class customer experiences.

📌 Sales And Marketing Executive (Mumbai)
🏢 Kensho Hr Solutions
📍 Mumbai