SALES & CLIENT RELATIONS ASSOCIATE

Firmwear Pro | Mumbai

About Firmwear Pro

Firmwear Pro is a growing uniform and p, high-quality uniforms for domestic staff, hospitality, healthcare, corporate teams and service professionals.

We work with businesses, institutions and hospitality brands to provide uniforms that combine functionality, comfort, quality and a polished brand aesthetic. Our range includes domestic staff uniforms, hospitality uniforms, medical scrubs, aprons, accessories and customised uniform solutions.

We are looking for an energetic, organised and commercially driven Sales & Client Relations Associate to join our growing team.

THE ROLE

You will be responsible for driving sales, developing new business and managing existing client relationships.

This is a hands-on role for someone who enjoys speaking to people, following up, building relationships and converting opportunities into actual orders.

You will work closely with the founders and internal production/operations team to ensure clients receive a smooth experience from first enquiry → sampling → quotation → order → delivery → repeat business.

KEY RESPONSIBILITIES

1. Sales & Business Development

- Identify and approach potential B2B clients across hospitality, healthcare, corporate, domestic staffing, retail and other relevant sectors.
- Generate new leads through calls, WhatsApp, email, LinkedIn, networking, referrals and other channels.
- Present Firmwear Pro’s products and customised uniform solutions to prospective clients.
- Follow up consistently with leads and convert enquiries into orders.
- Maintain an active sales pipeline and work towards monthly sales targets.
- Identify opportunities for repeat orders, bulk orders and long-term contracts.
- Research prospective companies and decision-makers and proactively reach out to them.

1. Client Management

- Build strong and professional relationships with existing and prospective clients.
- Act as the primary point of contact for assigned clients.
- Understand client requirements, budgets, quantities, timelines and uniform specifications.
- Coordinate sampling, quotations, revisions and order confirmations.




- Ensure timely communication and follow-up at every stage.
- Resolve client concerns professionally and coordinate internally to find solutions.
- Maintain regular contact with existing clients to encourage repeat business.

1. Order Coordination

- Coordinate with the production and operations teams once an order is confirmed.
- Follow up on measurements, sizes, colours, fabrics, logos, quantities and other specifications.
- Track order progress and proactively communicate updates to clients.
- Ensure there are no gaps between what has been promised to the client and what is delivered.
- Follow up on payments and outstanding invoices when required.

1. Sales Administration & Reporting

- Maintain an updated CRM/client database.
- Keep track of leads, enquiries, quotations, samples and orders.
- Prepare weekly sales reports and pipeline updates.
- Track conversion rates and follow-up status.
- Maintain records of client requirements and previous orders.
- Share regular feedback with the management team regarding customer needs, pricing, competitors and market opportunities.

1. Brand Representation

- Represent Firmwear Pro professionally when meeting clients.
- Present our products and brand story confidently.
- Attend client meetings, presentations and networking events when required.
- Help identify new markets, customer segments and sales opportunities for Firmwear Pro.

WHO WE ARE LOOKING FOR We are looking for someone who is:
- Confident and articulate with excellent communication skills.
- Naturally comfortable speaking to new people and building relationships.
- Sales-oriented and target-driven, without being overly aggressive.
- Highly proactive with strong follow-up skills.
- Organised and capable of managing multiple clients simultaneously.




- Comfortable working in a fast-paced, growing business.
- A problem-solver who can think on their feet.
- Detail-oriented, especially when dealing with quantities, sizes, specifications and deadlines.
- Professional and presentable when dealing with corporate clients.
- Comfortable using WhatsApp, email, Excel/Google Sheets and basic CRM tools.
- Willing to take ownership rather than waiting to be told what to do.

A BIG PLUS Experience in any of the following would be an advantage:
- B2B sales
- Uniforms / apparel / textiles
- Hospitality
- Healthcare
- Corporate sales
- Staffing / domestic staffing
- Procurement
- Interior/design or other relationship-led businesses

EXPERIENCE 2–5 years of experience in sales, business development, client servicing or a similar role.

We are also open to considering a high-potential candidate with less experience who demonstrates excellent communication, initiative and sales ability.

KEY PERFORMANCE INDICATORS

Success in this role will be measured through:

- New leads generated
- Client meetings and enquiries
- Conversion of leads into orders
- Monthly sales revenue
- Repeat orders
- Client retention
- Follow-up discipline
- Accuracy and timeliness of client coordination
- Overall client satisfaction

WHAT WE OFFER
- Opportunity to work closely with the founders of a growing brand.
- Significant ownership and responsibility.
- Exposure to B2B sales, branding, product development and business operations.
- Prospect to grow with Firmwear Pro as the company expands.
- Competitive salary + performance-based incentives.
- A dynamic and entrepreneurial work environment.

LOCATION

Mumbai

EMPLOYMENT TYPE

Full-time

COMPENSATION

₹_____ – ₹_____ per annum + performance incentives

Compensation will be based on experience and suitability.

HOW TO APPLY

Please send your CV along with a short introduction explaining your sales experience and why you would be a good fit for Firmwear Pro.

Email: __________

Contact: __________

3L p a

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales And Client Relations Associate (Tardeo)
🏢 Firm Wear Pro
📍 Tardeo