Notify Waves is looking for an energetic and customer-focused SaaS Customer Support & Inside Sales Executive to handle customer enquiries, product demonstrations, pre-sales discussions, onboarding, follow-ups, sales conversions, and ongoing customer support.
This is not a traditional field-sales position. All customer communication and sales activities will be handled online through phone calls, WhatsApp, email, video meetings, and our CRM system.
The ideal candidate should be confident speaking with customers, explaining software in simple language, conducting live product demonstrations, understanding customer requirements, following up with leads, and converting interested prospects into paying customers.
You do not need to be a software developer, but you should be comfortable learning SaaS products and explaining technology to customers.
Key Responsibilities
- Respond to new customer enquiries and sales leads.
- Contact customers through phone, WhatsApp, email and online meetings.
- Conduct Zoom/Google Meet/video demonstrations of the Notify Waves software.
- Explain software features,
plans and benefits clearly.
- Understand the customer's business requirements and recommend suitable solutions.
- Handle pre-sales questions from potential customers.
- Follow up regularly with interested leads.
- Convert qualified leads into paying customers.
- Assist customers during account setup and onboarding.
- Guide customers on how to use the software.
- Provide basic customer support after onboarding.
- Coordinate technical issues with the technical/development team when required.
- Maintain accurate lead and customer information in the CRM.
- Follow up on pending payments, subscriptions and renewals when required.
- Build solid relationships with customers.
- Collect customer feedback and report common requirements to management.
- Meet monthly sales and customer-conversion targets.
- Prepare simple daily/weekly reports regarding leads, demos, follow-ups and sales.