Company Name: VARITE India Private Limited

About The Client

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide. About The Job:

- The SaaS Management Administrator is responsible for the day-to-day administration and governance of applications managed through the Calero SaaS Management platform.
- The role coordinates user lifecycle activities, policy and configuration reviews, license-utilization outreach, response follow-up, and deprovisioning actions across an initial portfolio of approximately 20 applications.
- This position works alongside application owners and the Development Tools team to maintain accurate application and user information, support automated inventory integrations, resolve exceptions, and establish repeatable operational practices for ongoing SaaS governance.
- The primary purpose of this role is to ensure the right users retain the right application access, support software license governance, maintain operational processes, and drive SaaS management best practices through the Calero platform.

Essential Job Functions:

User Administration and Lifecycle Management

- Add, update, and remove users in Calero SaaS Management in accordance with approved requests and application-owner decisions.
- Coordinate user deprovisioning and license reclamation for inactive, departed, duplicate, or no-longer-authorized users.
- Maintain user roles, access records, application ownership details, and supporting documentation.
- Track exceptions and escalate decisions requiring application-owner, security, or leadership review.

Email Campaign Administration
- Create, launch, and monitor Calero email campaigns for license-utilization reviews, access confirmation, ownership validation, and governance activities.
- Review campaign responses, maintain completion status, and follow up with users, managers, and application owners.
- Document non-responses, disputed access, and requested changes, and route appropriate actions for approval or execution.
- Maintain reusable campaign templates and consistent communication cadences.

Application Policy and Configuration Reviews
- Review approximately one application per business day during the initial rollout, covering an initial portfolio of approximately 20 applications.
- Validate policy settings, user and license data, application ownership, role definitions, and review criteria.
- Identify policy gaps, data quality issues, inactive-license opportunities, and configuration concerns.
- Record findings,



decisions, remediation actions, and follow-up ownership details in tracking systems.

Inventory, Integration, and Operational Monitoring
- Coordinate with the Development Tools team regarding automated SaaS inventory feeds and application integrations.
- Monitor Calero audit logs and processing history for import failures, incomplete data, and operational exceptions.
- Validate application inventory files and data loads to ensure required processing standards are met.
- Open, track, and manage support tickets with Calero or internal technical teams for platform, integration, or data-related issues.

Governance, Reporting, and Documentation
- Provide regular status updates on application reviews, campaign participation, user lifecycle changes, exceptions, and license recovery activities.
- Maintain standard operating procedures (SOPs), application-specific documentation, ownership records, and decision logs.
- Participate in operational and governance reviews with application owners, technical teams, and project stakeholders.
- Support transition activities as additional applications move into business-as-usual support operations.

Key Working Relationships
- Development Tools Team for application integrations, automated inventory feeds, troubleshooting, and technical enablement.
- Application Owners and System Administrators for access decisions, governance validation, and remediation approvals.
- Calero Support and Account Teams for platform support, configuration guidance, training, and escalation management.
- Technology and FinOps Stakeholders for software governance, reporting, cost optimization, and operational oversight.

Qualifications:

Required Qualifications

- Experience in SaaS administration, application support, software asset management, IT operations, access administration, or a related operational role.
- Experience with SaaS application integrations using APIs, automation, or custom integration approaches.
- Demonstrated ability to manage user account changes, approval workflows, and accurate system records.
- Strong written communication and stakeholder follow-up skills.
- Ability to organize recurring administrative activities across multiple applications and manage exceptions through closure.
- Experience working with business stakeholders, technical teams, application owners, and vendors.
- Working proficiency with Microsoft 365 applications including Outlook, Excel, Teams, and shared collaboration platforms.

Preferred Qualifications
- Experience with Calero SaaS Management or similar SaaS Management and Software Asset Management platforms.
- Knowledge of software licensing, SaaS governance, access reviews,



and license reclamation processes.
- Experience monitoring file-based integrations, SFTP processes, audit logs, processing histories, and data quality exceptions.
- Understanding of Identity and Access Management (IAM), deprovisioning controls, and role-based access concepts.
- Experience developing and maintaining SOPs, governance frameworks, and operational documentation.

Success Measures
- Application reviews completed consistently according to agreed priorities and schedules.
- Campaign participation and follow-up actions accurately tracked through completion.
- User provisioning, updates, and deprovisioning requests completed accurately and documented.
- Application policy settings, ownership information, and access records remain current and supportable.
- Inactive or unnecessary licenses identified and routed for timely action.
- Integration and import exceptions detected, documented, and resolved through appropriate escalation paths.
- Clear status reporting and governance visibility provided to stakeholders.

Role Boundaries and Decision Rights
- Execute approved operational actions while maintaining established governance workflows.
- Coordinate access reviews, user lifecycle management, and governance activities in partnership with application owners.
- Escalate access exceptions, policy changes, and risk-related decisions to application owners, security partners, and leadership teams.
- Coordinate technical configuration and automation requirements with the Development Tools team and designated technical owners.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.

VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 SaaS Management Administrator (Bengaluru)
🏢 VARITE
📍 Bengaluru