Retail Trainer – Skill Development

Location: Una, Himachal Pradesh

Job Type: Full-Time

Work Mode: On-site

We are looking for an experienced and energetic Retail Trainer for our skill development programme in Una, Himachal Pradesh.

The candidate should have solid practical knowledge of retail sales, customer engagement, store operations, visual merchandising and customer service. The trainer should be able to create a practical retail environment inside the classroom through demonstrations, simulations, role plays and hands-on activities rather than focusing only on theoretical training.

Key Responsibilities

- Deliver practical and interactive training on Retail Sales and Store Operations.
- Train candidates on the complete customer engagement cycle – greeting customers, identifying needs, recommending products, product demonstration, handling queries and closing sales.
- Conduct regular customer-salesperson role plays and mock retail store simulations.
- Train students on upselling, cross-selling, suggestive selling and sales conversion techniques.
- Teach practical customer service and complaint-handling techniques, including dealing with difficult customers.
- Provide practical training on POS/billing processes, cash handling and basic retail transactions.
- Train candidates on inventory management, stock handling, SKU basics, stock replenishment and store documentation.
- Conduct practical sessions on visual merchandising, product displays, shelf arrangement, promotional displays and store presentation.
- Train candidates on consumer behaviour and understanding different types of customers.
- Develop candidates' skills in product pitching, sales communication, negotiation and objection handling.
- Train students on grooming,



body language, workplace etiquette and professional communication.
- Conduct mock exercises around sales targets, conversion, customer retention and repeat business.
- Prepare candidates for employment through mock interviews, sales demonstrations and customer-handling assessments.
- Conduct regular practical assessments to evaluate candidates' actual retail and customer-handling skills.
- Maintain required attendance, assessments, training records and batch documentation.
- Support other training and centre-related responsibilities as per project requirements.

Candidate Profile
- Graduate/Diploma in Retail Management, Sales & Marketing, Business Administration, Commerce or a related field.
- Preferably 2 years of experience in Retail Training, Retail Sales, Store Operations or Customer Service.
- Candidates having actual experience in organised retail, supermarkets, fashion/lifestyle retail, electronics, FMCG or other customer-facing retail environments will be preferred.
- Robust practical understanding of customer engagement, sales techniques, store operations and visual merchandising.
- Should be able to conduct engaging sessions through activities, demonstrations, mock stores and role plays.
- Good communication, presentation and classroom-management skills.
- Should be proactive and comfortable handling multiple training and centre-level responsibilities.

Key Skills

Retail Training | Customer Engagement | Retail Sales | Customer Service | Store Operations | Visual Merchandising | POS & Billing | Upselling & Cross-Selling | Product Demonstration | Complaint Handling | Inventory Management | Sales Closing | Consumer Behaviour | Practical Training

Pay: Up to ₹35,000.00 per month

Work Location: In person

📌 Retail Trainer -Practical Retail & Customer Engagement (Una)
🏢 National Institute Of Education And Development(NIED)
📍 Una