Customer Service &

- Sales -

- Greet customers understand their needs, and recommend suitable products and services.

- Build rapport with pet parents and provide information about pet care, grooming, and vet services.

- Actively upsell and cross-sell products and services to enhance the customer experience and increase basket size.

- Handle customer queries and complaints, escalating to the Store Manager when necessary.

Booking &

- Appointment Support -

- Assist customers in booking grooming and vet appointments, both in-store and via digital channels.

- Confirm, reschedule, or cancel bookings as needed and inform customers of any service updates.

- Coordinate with grooming and vet teams to ensure schedules run on time.

Cashiering &

- Transaction Management

- Processsales transactions accurately through POS/Kiosk systems.

- Handle cash, card, and digital payments, issue receipts, and manage refunds or exchanges per policy.

- Reconcile daily sales and report any discrepancies immediately.

Stock Handling &

- Shrinkage Control

- Follow FIFO for product replenishment and rotation.

- Assist with inward and outward stock checks, ensuring quantities and quality match records.





- Monitor shelves for out-of-stock, damaged, or expired items and inform the Store Manager promptly.

- Actively support the target of maintaining shrinkage at or below 1.5% of total net sales by adhering to stock handling protocols, promptly reporting suspicious activity, and being vigilant on the sales floor and at POS.

Product Knowledge &

- Merchandising

- Maintain updated knowledge of all product categories, private label items, and recent arrivals.

- Support merchandising as per planograms to maximise visibility and sales impact.

- Teamwork &
- Engagement

- Participate in daily briefings, product training, and team discussions to stay updated on targets and promotions.

- Contribute ideasto improve store operations and customer satisfaction.

- Support colleagues during peak hours and events.

Compliance &

- Safety Support

- Follow SOPs for hygiene, safety, and pet handling within the store.

- Be aware of the stores license requirements and support readiness for official visits or inspections as guided by the Store Manager.

📌 Retail Sales || Location - Mohali (Sahibzada Ajit Singh Nagar)
🏢 Cosmo Films
📍 Sahibzada Ajit Singh Nagar