Role: Retail Operations Manager / Executive

Location: Mumbai

Brand: Hello December

NOTE: Looking for an immediate joiner

Hello December is a design-led home and lifestyle brand building a new-age Indian retail experience across our own website, marketplaces, quick commerce, and offline retail partners.

We are looking for a highly organised, execution-focused Retail Operations person who can ensure that every product is listed, stocked, dispatched, replenished, and represented correctly across all our retail channels.

Key Responsibilities

- Own day-to-day operations across offline retail stores, marketplaces, quick commerce and the Hello December website.
- Coordinate onboarding and listings across platforms including product information, pricing, imagery, inventory and catalogue updates.
- Track inventory and stock movement across warehouse, website, marketplaces and retail partners.
- Ensure bestsellers are replenished on time and identify slow-moving inventory.
- Coordinate dispatches, deliveries, stock transfers, returns and replacements.
- Maintain accurate SKU-wise stock and sales reports.
- Coordinate with retail partners for POs, inwarding, stock reconciliation, replenishment and payments.
- Ensure products are displayed and represented according to Hello December's brand standards.
- Coordinate with the design/content team for product photography, descriptions and marketplace assets.
- Track marketplace issues including rejected listings, out-of-stock products, pricing discrepancies and catalogue errors until closure.
- Monitor daily and weekly sales across channels and flag opportunities or operational gaps.
- Maintain clear trackers for orders, inventory, sales, returns, payments and pending actions.




- Work closely with procurement and production teams to ensure adequate inventory for launches and promotions.
- Support current store, marketplace and retail-channel launches from onboarding through go-live.
- Ensure new product launches go live across all relevant channels on the committed date.

What We Need

Someone who is

- Extremely strong with follow-ups and closure
- Highly organised and comfortable managing multiple channels simultaneously
- Good with Excel / Google Sheets and numbers
- Comfortable working with inventory, SKUs, sales reports and retail MIS
- Proactive rather than waiting for instructions
- Strong at vendor, marketplace and retail-partner coordination
- Detail-oriented enough to catch pricing, stock, or listing errors before they become problems
- Comfortable working in a fast-moving startup environment

Experience in home, lifestyle, fashion, beauty, or consumer retail would be preferred.

Key KPIs

Success in this role will be measured through:

- Stock accuracy across channels
- On-time product listings
- On-time launch execution
- Marketplace/store availability
- Reduction in out-of-stock days
- Faster stock replenishment
- Order and dispatch accuracy
- Return/replacement closure
- Retail partner reconciliation
- Weekly sales and inventory reporting
- Closure of operational issues within agreed timelines

The Mindset

At Hello December, retail operations isn't simply about maintaining trackers.

The person in this role should constantly be asking:

Is it listed?

Is it in stock?

Is it selling?

Does it need replenishment?

Has it been delivered?

Have we been paid?

And what is stopping us from selling more?

- We are looking for someone who takes complete ownership of those answers.

📌 Retail Operations (Navi Mumbai)
🏢 Hello, December!
📍 Navi Mumbai