Key Responsibilities

Training Delivery

- Deliver retail training in accordance with the approved curriculum and session plans.
- Train learners in retail operations, customer service, sales techniques, product presentation, visual merchandising, inventory management, billing and point-of-sale operations.
- Develop learners’ communication, workplace etiquette, digital literacy and employability skills.
- Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
- Deliver classroom and online training sessions in Banking, Financial Services, and Insurance (BFSI) domain.
- Prepare session plans, training materials, assessments, and practical activities as per curriculum guidelines.
- Train students on banking operations, insurance products, financial services, customer handling, sales, and digital banking concepts.
- Conduct interactive learning sessions including role plays, case studies, mock interviews, and presentations.
- Ensure student attendance, participation, discipline, and learning outcomes.
- Conduct pre-assessments and post-assessments to track student progress.
- Provide career guidance, interview preparation, and placement readiness support to students.




- Maintain attendance records, MIS reports, assessments, feedback forms, and training documentation.
- Coordinate with placement and mobilization teams for student enrollment and job opportunities.
- Support field activities, community outreach, mobilization drives, counselling sessions, and awareness campaigns for student enrollment.
- Support center activities and parent counseling whenever required.

Requirements

- Strong knowledge of Banking, Financial Services, and Insurance sector.
- Valuable understanding of banking products, insurance, KYC, customer service, and sales processes.
- Ability to motivate and mentor youth for employment opportunities.
- Knowledge of BFSI certifications like NISM/NCFM will be an added advantage.
- Candidates with strong retail-industry experience and an appropriate diploma may also be considered.
- Two to five years of relevant experience in retail operations, sales, customer service or retail training.
- At least one year of classroom, vocational or workplace training experience is preferred.
- Ability to work collaboratively with training, mobilisation, placement and project teams.

📌 Retail & BFSI Trainer (Jaipur)
🏢 Niit Foundation
📍 Jaipur