Job Purpose

We are looking for an experienced

Restaurant Operations Manager to oversee the day-to-day operations of the restaurant and ensure smooth service, customer satisfaction, staff performance, and operational efficiency.

Key Responsibilities

- Manage overall daily restaurant operations.

- Ensure high standards of customer service and guest satisfaction.

- Supervise restaurant staff, duty schedules, attendance, and performance.

- Coordinate with kitchen, service, billing, housekeeping, and other departments.

- Monitor food quality, service standards, hygiene, and cleanliness.

- Handle customer complaints and resolve operational issues promptly.

- Monitor sales, expenses, stock, wastage, and operational costs.

- Ensure proper inventory control and coordinate with vendors and suppliers.

- Maintain billing, cash-handling, and daily operational reports.

- Support promotions, customer engagement, and business-development activities.





- Ensure compliance with food safety, hygiene, company policies, and statutory requirements.

- Train and guide staff to improve service quality and productivity.

- Report operational performance and major issues to management.

Candidate Requirements

- Graduate/Diploma in Hospitality Management or relevant qualification preferred.

- 3–5 years of relevant experience in restaurant or hospitality operations.

- Experience in independently managing restaurant operations preferred.

- Strong leadership, customer-handling, and team-management skills.

- Positive knowledge of restaurant service, billing, inventory, and cost control.

- Good communication and problem-solving skills.

- Willingness to work in shifts, weekends, and holidays as required.

📌 Restaurant Operations Manager (Thrissur)
🏢 Boche Tea
📍 Thrissur