We are looking for a Young Professional and customer-focused Captain to supervise daily restaurant service, lead the service team, and ensure smooth and efficient guest operations. The candidate should have strong communication, team-handling, and service skills with a good understanding of restaurant operations.
Key Responsibilities
- Supervise and coordinate the service team during daily operations.
- Allocate tables and duties to Stewards and ensure proper service flow.
- Ensure high standards of guest service, hospitality, grooming, and hygiene.
- Take guest orders accurately and ensure timely food and beverage service.
- Coordinate effectively with the Kitchen, Bar, and Management teams.
- Handle guest queries, feedback, and service-related issues professionally.
- Monitor table setup, cleanliness, service sequence, and overall floor presentation.
- Ensure proper billing and coordination with the cashier when required.
- Monitor stock and service requirements and report shortages to management.
- Train and guide junior service staff on service standards and SOPs.
- Support the Restaurant Manager in maintaining smooth daily operations.
- Ensure compliance with restaurant policies, safety standards, and SOPs.
Required Skills
- Excellent communication and interpersonal skills.
- Strong knowledge of restaurant service and F&B; operations.
- Good team-handling and leadership abilities.
- Customer-focused and professional approach.
- Ability to handle pressure during busy service hours.
- Valuable knowledge of food and beverage menu and service standards.
- Professional grooming and positive attitude.
Candidate Preference
Preference will be given to candidates with experience in reputed restaurants, hotels, or hospitality establishments and strong knowledge of restaurant floor operations.