- Supervise and coordinate restaurant floor operations
- Lead and guide waiters and service staff
- Ensure excellent guest service and quick resolution of customer concerns
- Allocate tables and monitor service flow
- Ensure orders are served accurately and on time
- Conduct staff briefing before the shift
- Check staff grooming, uniform and hygiene standards
- Monitor table setup, cleanliness and overall floor presentation
- Coordinate with Kitchen, Cashier and other departments
- Monitor staff attendance, punctuality and discipline
- Handle customer feedback and escalate issues when required
- Support the team during busy hours and maintain smooth operations
- Ensure restaurant SOPs and service standards are followed