Key Responsibilities

1.

Resort

Operations

- Manage the overall day-to-day operations of the resort.

- Ensure smooth coordination between Front Office, Housekeeping, Food &
- Beverage, Maintenance, Security, and other departments

.

- Monitor daily operations and ensure all services are delivered efficiently.

- Ensure the resort premises, rooms, facilities, and common areas are maintained to required standards.

- Coordinate with vendors and service providers for operational requirements.

2.

Guest

Management

- Ensure excellent guest experience and customer satisfaction.

- Handle guest queries, complaints, feedback, and special requests professionally.

- Resolve operational and service-related issues promptly.

- Maintain good relationships with regular and VIP guests.

- Monitor check-in and check-out processes and ensure smooth guest movement.

3. Team Management

- Lead, supervise, and motivate resort staff.

- Allocate duties and prepare staff schedules/rosters.

- Monitor employee attendance, discipline, grooming, and performance.

- Conduct regular team briefings and communicate operational requirements.

- Coordinate with HR for recruitment, training, performance, and disciplinary matters.

4. Housekeeping &

- Maintenance

- Monitor cleanliness and upkeep of rooms, villas, restaurants, gardens, swimming pool, recreational areas, and other facilities.

- Coordinate with housekeeping and maintenance teams for preventive and corrective maintenance.

- Ensure timely resolution of maintenance complaints.

- Conduct regular inspections of the resort property.

5. Food &

- Beverage Operations

- Coordinate with the F&B; team to ensure quality food and service.

- Monitor restaurant, banquet, room service, and other F&B; operations.

- Ensure proper hygiene, food safety, and service standards.

- Monitor food stock, wastage, and operational costs.

6. Administration &

- Cost Control





- Monitor daily operational expenses and control unnecessary costs.

- Maintain records related to occupancy, revenue, expenses, guest feedback, and incidents.

- Coordinate with accounts/finance for billing, payments, and reconciliation.

- Monitor inventory and ensure proper utilization of resources.

7. Safety &

- Compliance

- Ensure compliance with applicable health, safety, fire, hygiene, and statutory requirements.

- Conduct regular safety inspections and ensure corrective actions are implemented.

- Coordinate with security personnel to maintain a secure environment for guests and employees.

- Maintain records of incidents and take appropriate preventive measures.

8. Sales &

- Occupancy Support

- Coordinate with the sales/marketing team to improve occupancy and revenue.

- Support promotional activities, corporate bookings, events, weddings, and group bookings.

- Maintain relationships with travel agents, corporate clients, event organizers, and other business partners.

Required Skills

- Strong leadership and team-management skills

- Excellent guest handling and communication skills

- Good knowledge of resort/hotel operations

- Problem-solving and decision-making ability

- Staff scheduling and manpower management

- Cost control and operational planning

- Vendor and contractor management

- Good knowledge of MS Office/Excel

- Ability to work under pressure and handle multiple responsibilities

- Strong interpersonal and customer-service skills

Preferred Candidate Profile

- 45 years of relevant experience in resort, hotel, hospitality, or property operations.

- Experience in independently handling resort operations will be preferred.

- Candidates with experience in premium resorts, villas, holiday resorts, or leisure properties will be an advantage.

- Should be willing to work in shifts, weekends, and holidays as required by resort operations.Role & responsibilities

Preferred candidate profile

Minimum 5 Years Experience

📌 Resort Manager (Hyderabad)
🏢 Suchirindia Hotels u0026 Resorts
📍 Hyderabad