- Handle room reservations, bookings, amendments and cancellations.
- Respond to guest queries through calls, emails and online booking channels.
- Understand guest requirements and provide appropriate booking options.
- Maintain accurate and updated reservation records.
- Handle booking-related issues and resolve guest queries professionally.
- Support occupancy and revenue through effective reservation management.
- Ensure all guest and booking information is recorded accurately.
- Provide timely updates to relevant internal teams.
- Maintain professional communication with guests and business partners.
Required Skills
- 1–3 years of experience in hotel reservations, hospitality, travel or tourism preferred.
- Good verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Good knowledge of MS Office and basic computer operations.
- Ability to handle multiple bookings and queries efficiently.
- Strong attention to detail and accuracy.
- Valuable coordination and follow-up skills.