- Handle hotel room reservations through phone, email, OTA and other booking channels.
- Manage individual and group reservations accurately and efficiently.
- Handle guest inquiries regarding room availability, rates, packages and hotel facilities.
- Coordinate with Front Office, Sales and other departments for smooth reservation handling.
- Maintain accurate reservation records and update the PMS regularly.
- Handle amendments, cancellations, confirmations and special guest requests.
- Ensure proper communication of guest preferences and special requirements.
- Assist in upselling rooms, upgrades, packages and other hotel services.
- Follow up on tentative bookings and ensure timely confirmation.
- Maintain skilled communication with guests, travel agents and corporate clients.
- Ensure all reservation activities comply with the hotel's service standards and procedures.
Candidate Requirements
- 1–2 years of relevant experience in a 5-star/luxury hotel.
- Excellent communication and interpersonal skills.
- Good command of English, both verbal and written.
- Strong knowledge of hotel reservations and PMS.
- Pleasant personality with excellent grooming and presentation.
- Customer-focused and service-oriented approach.
- Good coordination and multitasking abilities.
- Comfortable working in rotational shifts.
- Preferred height: 5'4" and above.
Interested candidates can share their updated CV for consideration. Pay: ₹450,000.00 - ₹600,000.00 per year
Benefits
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Application Question(s):
- How Many years of experience you have ?
- What is your height ?
- Notice period ?